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HP Recommended

My laptop was dropped and it turned on fine.  Now an hour later, the screen flashed white and now is black.  The power button light is slowly flashing.  Any idea of the issue?

1 REPLY 1
HP Recommended

@JessieS13 wrote:

 The power button light is slowly flashing.  Any idea of the issue?


 

That usually indicates the laptop is not charging.  Any other LED or beep codes?

 

Beep codes and reset instructions
Click here for Laptop codes

Click here to check warranty
and
Click here for world-wide contact info

 

Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol. This code may be needed to find cloud recovery files.


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