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‎07-31-2024 08:57 AM

HP Recommended

In the office I used to connect my laptop to a docking station with external monitor, mouse and keypad. When I connect my new laptop (windows 11) to the docking station the external keypad and mouse are working properly but the external monitor just shows a black screen.

5 REPLIES 5

‎07-31-2024 09:32 AM

HP Recommended

Hi @tripleaplus 

 

That depends if the laptop model you bought, if it has the USB-C port compatible with DisplayPort, if it does not, you cannot see the image on an external monitor.

 

What model do you have?

 

 

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‎07-31-2024 09:42 AM

HP Recommended

My Laptop is an HP Envy 360 2-in-1 laptop 16-ac0xxx

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‎07-31-2024 09:49 AM

HP Recommended

There are two USB-C ports compatible with DisplayPort, try to switch the ports.

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‎08-02-2024 06:42 AM

HP Recommended

Hi Resistencia, sorry for delay but I was out for a job. I tried both USB C port but same result. For me it is strange that when I start up, the screen appears on the monitor for a few seconds and then it turns black. The monitor remains awake but is showing only a cursor .

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‎08-02-2024 08:54 AM

HP Recommended

try reinstalling the graphics drivers

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