HP spectre X360, screen cracked and touch not functioning

[Vince74]

Last month I bought a Spectre X360  (1800 EUR), but after a couple of weeks later we found the screen cracked and the touch display not functioning. There wasn't any incident that could explain this: not  been fallen, no hit or impact..no external damage could be found on the screen or the body.... 

Conclusion of the repair centre: users damage = 800 EUR to replace the screen. That is the price of a decent standard laptop!

Meanwhile I discovered on the forum a dozen of similar cases with the X360, had I know this in advance...

Any suggestions how to tackle this? I really doubt if I would let it repaired. 

Regards,

Vincent

[asmita6658]

Hi @Vince74

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!