MS Edge does not display video from Camera

[Terry-DuPont]

Edge does not display video from camera when trying to connect to Telehealth.  They can see me but I cannot see them.  Settings in Edge allow/enable camera and microphone.  Audio works.  After trying to connect for test, which is unsuccessful, the camera can not longer be found.  Must turn off computer, not restart, to get camera back on line.  Drivers are current with HP and windows updates.

[Dilip_18]

@Terry-DuPont

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the MS Edge does not display video from Camera.

To let your device access the camera, select Start , then select Settings > Privacy > Camera . In Allow access to the camera on this device, if Camera access for this device is turned off, select Change and turn on Camera access for this device.

Also try if camera works on different browsers other than MS Edge.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Terry-DuPont]

Thanks for your comments.  Yes, no problems with other browsers.  Just MS Edge, regardless of camera used, internal or external.  One browser should be sufficient.  Any ideas?  MS Edge settings?  Camera/audio settings are set correctly.

[Dilip_18]

@Terry-DuPont

Thank you for responding, I appreciate your time and effort.

As the camera works fine on different browsers other than MS Edge. So try reset Microsoft Edge.

1. Open Microsoft Edge, and click the menu icon (three horizontal dots) in the upper right corner.
2. Click Settings.
3. Click Reset Settings in the left pane.
4. Click Restore settings to their default values.
5. Click Reset.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!