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HP Recommended

When the screen freezes, i can move the mouse. But i can interact with the PC while it´s frozen, I even do the shift+ctrl+alt+B command and it still doesn´t work. And in the end i have to turn off the PC to be able to use it again

, until it freezes again.

2 REPLIES 2
HP Recommended

Hey @elpapulol !

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Or, if you prefer, you can visit the HP Spanish Community (https://h30467.www3.hp.com/). Thank you for your understanding.

Regards,
MayS.

I work on behalf of HP
HP Recommended

When the screen freezes, i can move the mouse. But i can interact with the PC while it´s frozen, I even do the shift+ctrl+alt+B command and it still doesn´t work. And in the end i have to turn off the PC to be able to use it again , until it freezes again.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.