Not getting Adequate support out of country for my HP Laptop

[Kaustav88C]

Hi All,

I bought this laptop (HP ENVY x360 Convertible Laptop PC 15m-ed1023dx) when I was in the US for my personal use from Bestbuy last year November. Recently I have moved back to my native country - India for good. During the travel, unfortunately the screen of my laptop got a crack. When i tried to reach out to the local HP Support, I was told, given this product is from outside country, there is no support availability and advised me to reach out to the parent country to get the support, who also is not accepting any support request, even after paying the necessary charge.

Now my question is who can help me to fix this screen and what is HP's support policy when a user moves to a different country on this open world.

[banhien]

@Kaustav88C 

Dis you know the very first statement on the following FAQ's ?

                  https://support.hp.com/us-en/document/bpr01266

which says: "HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B).".

Regards.

[Kaustav88C]

What about the product not being available to the new country (country 'B' as per the given example).