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HP Spectre x360 Convertible Laptop PC 13-aw2000 (8UY97AV)

My laptop won't turn on, I can smell burning from the bottom of the laptop, I have followed steps through the HP virtual assistant which didn't fix the issue, I'm unsure of what to do now. 

1 REPLY 1
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Hi @sav_2225,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with the burning smell from the bottom of the laptop.

 

This might require one-on-one interaction to fix the issue.

 

We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

 

HP provides repair or service options as well. Hence I encourage you to contact HP support.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.