Touch Pad not working

[ANUSHA14]

I used to be able to scroll via touchpad, now I can't. I looked up solutions and tried to go to Snaptics (On my computer it says 'Snaptics Clickpad V8.1' if that tells you anything), but when clicked it says:

"Unable to connect to the Snaptics Pointing Device Driver.

If you have installed another PS/2 pointing device driver please uninstall the snaptics driver by clicking on the yes button. you then need to reinstall your pointing device driver for your external device again.

Do you want to uninstall the snaptics driver now?" And then gives yes or no options

I'm not sure what this means, or what I need to do to fix it. Any help is appreciated!

[KrazyToad]

@ANUSHA14

Welcome to HP Community

I have gone through your Post and would like to help

To assist you better please provide me with the product model or the product number

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[ANUSHA14]

HP Laptop 15-da1041TU 

Product ID: 6FS90PA

@KrazyToad 

[KrazyToad]

@ANUSHA14

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.