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‎08-29-2023 07:38 AM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy0000 (23S36AV)
Operating System: Microsoft Windows 11

I'm using HP 360 14-dy0053TU for 2 years now without any problem. Recently my trackpad stopped working.

After looking for different solutions, it seems driver issue as shown in the following screenshot:Screenshot 2023-08-29 190342.jpg

The complete message is:

 

Device ACPI\ELAN0749\4&79514e6&0 had a problem starting.

Driver Name: hidi2c.inf
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Service: hidi2c
Lower Filters:
Upper Filters: mshidkmdf
Problem: 0x0
Problem Status: 0xC00000E5

I tried to update the driver in the device manager (saying it is the latest), and download and install the driver from the HP site. When I restart my system, sometimes the trackpad works for 2-3 minutes before going unresponsive. It suggests it is not a hardware problem but a software/driver issue.

I'm forced to work with the external mouse which is very uncomfortable for me. Is there any solution for it? Can someone suggest which driver I should install to fix the problem?

Regards,
Kapil.

Category:
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