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‎10-11-2023 02:40 AM

HP Recommended
Product: HP ProBook 450 15.6 inch G9 Notebook PC (4D3X1AV)

Until a week ago there were no issues with the HDMI connection on the docking. But now he no longer shows the screen, charging still works trough the Docking. Tested the docking on another pc, no issues. We tested an other USB-C5 Docking on the pc, same issue. We updated the drivers but this did not help. Anyone has an idea why it stopped working

Category:
2 REPLIES 2

‎10-11-2023 04:53 PM

HP Recommended

I had an issue such as this on my laptop, though I use a Toshiba Laptop. I tried everything from resetting my system to updating the drivers,

 

The solution was for me to unplug the charging cable from the laptop, and then connect the HDMI cable and the display just came on.

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‎10-12-2023 01:19 AM

HP Recommended

That won't help since the charging also goes trough the docking station. We did connect an extra charger once, but this did not change anything

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