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‎02-25-2019 05:02 AM

HP Recommended
Product: Pavilion x 360 14-cd0505na
Operating System: Microsoft Windows 10 (64-bit)

HI. I recently bought a usb c to hdmi converter for my pavilion x 360 from the HP web shop. It listed as being a compatible product so asumed my usb c could output a video signal but I can't get it to display. The laptop will make a little chime noise when I connectthe usb and monitor then a little sigh of a chime. It doesn't show up in the displays settings.

Should i be able to display from this usb c connector?

What am i doing wrong?

 

I've swapped hdmi leads.

Tried a simple TV.

I have a Dell P2418HT.

 

Any assistance would be much appreciated!!

3 REPLIES 3

‎02-26-2019 12:54 PM

HP Recommended

@manchesterSpark

 

Welcome to HP Support Community

 

As per the Product Specifications, the HP Pavilion x360 - 14-cd0505na only has the regular USB Type-C Connector to connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.

 

Link: https://support.hp.com/us-en/product/hp-pavilion-14-cd0000-x360-convertible-pc/20283983/model/244345...

 

To be able to connect external displays to the USB Type-C port, it has to be a USB Type-C Thunderbolt Port. So you cannot connect any external display to the USB Type-C port

 

Hope this helps 

 

Have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎02-27-2019 01:07 AM

HP Recommended

Thanks KrazyToad. I thought that might be the case. The only reason I bought the product was it was listed as a compatible product for my laptop on HP’s own web store. I feel like I did as much as I could to check compatibility and have wasted my money. 

Does HP accept returns?

 

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‎02-27-2019 02:21 PM

HP Recommended

@manchesterSpark

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you 

KrazyToad
I Am An HP Employee

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