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‎03-25-2024 04:12 PM

HP Recommended
Product: HP ENVY - 15-as106nb
Operating System: Microsoft Windows 10 (64-bit)

Hello , i can't have internet access when i connected my Samsung S6 via usb tethering or via hotspot , i tried to reinstall the windows and updated the bios.

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3 REPLIES 3

‎03-28-2024 11:43 AM

HP Recommended

Hi @Screws1,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with connecting your Laptop to your mobile hotspot.

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- When was the last time you were able to connect your laptop to the same hotspot?

- Do you have the same issue when you connect your laptop to a regular network?

- Error messages (if any) on the unit.

- Were there any changes made to your laptop recently?

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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‎03-28-2024 01:56 PM

HP Recommended

Hello , i fixed the problem it was a problem from the network settings on my phone by the telecom operator.

 

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‎03-28-2024 02:01 PM

HP Recommended

Hi @Screws1,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in troubleshooting the issue and If you need further assistance feel free to reach out to us.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Reply
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