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RodrigoB
HP Recommended
Dear experts,
Some days ago, I turned on the computer and there was no wifi connection. Since then, I've tried hundreds of different solutions: installing all actualizations, reinstalling drivers, running HP support and HP hardware diagnostic...
When I go to device manager, I see no wifi driver (see screenshot atrached) I have tried to download and install from HP software, but when restarting the computer, nothing appears.
I need urgent help because I need my laptop to work. Thanks in advance to all.
Best regards,
Diego
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527
HP Recommended
Hello @dmendoza
Sorry to hear that you are having problems ... I would like to help you.
Possible errors are:
- Card defective
- Card has come loose
- Card socket defective
(1) Following the specification, your notebook has:
Wireless connectivity | Intel® 802.11b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 4.2 Combo (Miracast compatible) |
One of these cards may be installed, depending on what was ordered or delivered. I cannot say exactly now:
|
(2) Check BIOS settings if wireless device is enabled
(3) Disassemble notebook and check wirless card !
Page 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Page 49 Component replacement procedures
(4) Please report your results
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