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‎01-11-2024 03:41 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a
Operating System: Microsoft Windows Server 2016

Recently switched internet providers. Since the change my printer will not communicate with the desktop even though the info panel says the printer is connected to the internet. Tried test print and it is working. Hope this makes sense.

Category:
1 REPLY 1

‎01-11-2024 07:00 PM

HP Recommended

@Sammie21 

 

 

Welcome to HP Support Forum. Please use the following Guide:


                  https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
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