Unable to install wifi adapter driver

[broyaldesigns]

Hi, I'm having trouble with installing wirless adapter driver on hp pavilion dv6-3225dx, no matter what driver I use, I keep getting an error, that the driver didnt install correctly.  The wifi light on the keyboard will not turn off, the light is a constant orange.  Please help

[Paul_Tikkanen]

Hi:

Looking at the product specs page for your notebook I see it shipped with W7 64 bit.

Please go into the device manager and click on the network controller needing drivers. Then click on the details tab.  In the Properties drop down list, select the second item (Hardware ID's).

Post the top string of characters you see in the window. Those will identify the model of the wireless card you have and I will send you the link to the drivers that should work.

In rare circumstances, sometimes the drivers for a wireless card installed in a notebook are not present on that notebook's download page.

Paul

[broyaldesigns]

thanks for the reply. When you say network controller in device manager, do you mean network adapter? I'm not able to find anything so far that says network controller, please advise

Under network adapters, its only showing the one for the LAN. I've confirmed that the wireless card in the laptop has been connected.

[Paul_Tikkanen]

Hi:

So, it appears to me that your wireless card is not even showing up in the device manager. 

If it just needed drivers, you would see a device labeled Network Controller with a little ! mark next to it in the device manager, and it would not be under the Network Adapters section.

So, since you don't see a device labeled Network Controller, and you don't see a wireless network device as well as your wired network device under network adapters, we have to assume at least one of the following things is the cause.

I will list them from the easiest to look for, to the most difficult.

1. Your wireless button/switch/key has the wireless card turned off. Check to make sure it is on.

2.  The card has been disabled in the BIOS for some reason.  Restart the PC, tap the F10 key when you first see the HP welcome screen, and enter the BIOS menu. In the device configuration menu make sure you see your wireless card listed and that it is enabled.

3. You are missing software that also controls turning on and off of the wireless adapter and Bluetooth (if you have bluetooth).  Download and install the HP Wireless Assistant to see if the wireless network card can now be seen and turned on with the software.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

4. The WLAN card itself has suffered a hardware failure and needs to be replaced.

Paul

[broyaldesigns]

this model laptop doesn't seem to have a switch.  This model has a wifi button on the keyboard to toggle off/on.  the orange light means its off.  I went to BIOS but this model doesn't have a device configuration only system config.  HP Wireless Assistant is already installed and it shows nothing.  Once again, the orange light is just on

[Paul_Tikkanen]

Hi:

So, in the BIOS for your machine, there are no devices listed?

I don't know what to tell you. I think the wireless card may have failed.

Paul

[broyaldesigns · Accepted solution]

I decided to open up the laptop again just to be sure, and low and behold the wlan was slightly out of place, I fastened it in and now its being recognized, I'm going to get a drink now, thanks for your help

[Paul_Tikkanen]

You're very welcome.

Have one for me too. 

[scotia2]

.my wifi adapter ralink 3.2.13.0. Got deleted from my laptop by mistake. How do I reinstall it

[Paul_Tikkanen]

Hi:

Below is the link for that driver version, multiple operating systems...

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=ob-111...