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‎08-25-2022 12:45 AM - edited ‎08-25-2022 12:46 AM

HP Recommended
Product: HP 15-gw0000 Laptop PC (1E420AV)
Operating System: Microsoft Windows 11

my Bluetooth headset is been continuously be disconnecting. Bluetooth headset automatically disconnects when sound is not played through it. when sound is been played it will not disconnects. But as soon as we pause the vedio or off the sound it gets disconnects. pls see to my issue

 

1 REPLY 1

‎08-25-2022 03:55 AM

HP Recommended

Hello @Abin_joy 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/values pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start windows <device manager>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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