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‎05-08-2024 05:19 AM

HP Recommended
Product: HP Stream - 14-cb172wm

Hello.

 

The problem with this laptop is that it does not show Wi-Fi networks. When using the tool to diagnose network problems, it shows this message: "You are connected through a virtual network adapter that we cannot test."

I have tried to make it work with several drivers but I have had no success.

My version of Windows 11 is the home version.

 

I also tried to solve it by reinstalling the operating system but it didn't work.

I notice that the Bluetooth is also not working correctly. It appeared listed in the device manager but after applying a driver update it disappeared.

Apparently both are Realtek brand.

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