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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-17-2017 08:24 AM

HP Recommended
Product: HP Pavilion dv6 Notebook
Operating System: Microsoft Windows Vista (64-bit)

Received call from 800# saying they were HP Support.  Re: virus in my computer that will affect hard drive and software.  Do not know what to do or who to contact.  Is this for real?

1 REPLY 1

‎03-17-2017 09:14 AM

HP Recommended

Hi:

 

No one from HP, Microsoft or any other reputable computer manufacturer will call you out of the blue and tell you there are problems with your PC.

 

It is a scam, pure and simple.

 

Some of these scammers are very clever.  Some have found ways to get your personal info, such as your name, phone number, and even info from the PC such as the model number and serial number.

 

HP is interested in folks that receive these calls, to report the incident to them for investigation.

 

http://support.hp.com/us-en/document/c05404707

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