Can't login to windows - how do I reset user account?

[famfrank]

My daugher has a HP Mini and recently encounterd problems with login on her user account. I need to reset password I guess but do not now how to as it asks me for a usb memory stick. Can anyone give me tips on what I need to do to get it to work?

Thanks in advance

[Pankay]

is there any other accounts on the Mini, you are able to login with???

or using the safe mode??

[famfrank]

I can open up quick start to access the internet. When I open windows 7 i see her user name and we try to log in but her password does not work. I then try to reset - and that's when "it" asks for the usb flash memory. Can I download something from HP support site on a usb stick that can add/change user on windows 7?

Thanks//Ulrika

[Pankay]

you can only reset the password when you have already created a password reset disc when you set the password...HP does not provide any utitlity to break the password.........

you can try the following steps:

NOTE:  Win 7 is more secure operating system hence functionality of this trick is not guarantied..... come back and we will assist you with the next options....

1. Turn on the computer....
2. Tap f11 it goes to recovery manager
3. Press ALT+D  
4. Now command prompt opens
5. Type  “CD\ “ press Enter
6. Type “C:” press Enter
7. Type “CD WINDOWS” press Enter
8. Type “CD SYSTEM32” press Enter
9. Type “REN UTILMAN.EXE OLDDUTILMAN.EXE” press Enter
10. Type “REN CMD.EXE UTILMAN.EXE” press Enter
11. Restart the computer
12. As soon as the computer started start tapping “F8”
13. Select  “SAFE MODE” press Enter
14. Now u see the logon screen
15. Click on the arrow icon at bottom left corner, when u click on it  “command prompt” window appeared
16. Now type in the “COMMAND PROMPT” window as following: NET USER “USER NAME” * press Enter

For example: net user steve * press Enter (after u press Enter) it ask like this:

1.  
   • Type a new password to reset: ”type a new password with out quotes” press Enter
   • ReEnter the password: ”type a new password with out quotes” press Enter

1. Type “EXIT”
2. Restart the computer
3. Now login screen appears
4. Enter the created password
5. Now we will be able to login to the desktop

Warning: Please do not include “ “ while using any command

After doing all these steps do not forget to restore the original settings as u made earlier

Follow these steps to restore:

1. Go to the recovery manager

1. Press “alt+d”
2. Type “cd\” press Enter
3. Type “c:” press Enter
4. Type “cd windows” press Enter “cd system 32” press Enter

1. Now type “ren utilman.exe cmd.exe” press Enter “ren oldutilman.exe utilman.exe” press Enter

1. Now restart the computer

1. Now all the setting are restored

[neil_fl]

if op has access to cmd ,

net user [user name] [new pass]

would change the password

[Pankay]

lets see what happens

[neil_fl]

else

ophcrack would be able to retrieve nt passwords if you're ok to spare some time

[famfrank]

Sounds complicated but I will try it. Not an IT expert

We actually know the password - if I try the wrong one - it just comes up as wrong password. If I log in with the right one - I get a page saying "the service User Profile Service failed with teh login" (but in Swedish) and then " It is not possible to read the userprofile"

I press OK - it comes up as logging out and then back to the login place.

I do not know if this makes a difference to your suggested approach.

You mention that we should have created a password reset disc when setting the password. Can I do that at anytime? I have another daughter who has a similar HP Mini (but slightly newer) with no problems (yet)  - should I create such a disc now then - and do you have any tips on how.

Must say Mini PC is not very user friendly for us novices...

Thanks for your advice 🙂

[Gangles]

the issue you are having is not a wrong password. You have a corrupt profile

[neil_fl]

@famfrank

ophcrack isnt hard,just burn it on a disk ,boot from it 😕

there is a way to get your old account back

do as what pankay said before:

1. Turn on the computer....
2. Tap f11 it goes to recovery manager
3. Press ALT+D  
4. Now command prompt opens
5. Type  “CD\ “ press Enter
6. Type “C:” press Enter
7. Type “CD WINDOWS” press Enter
8. Type “CD SYSTEM32” press Enter
9. Type “REN UTILMAN.EXE OLDDUTILMAN.EXE” press Enter
10. Type “REN CMD.EXE UTILMAN.EXE” press Enter
11. Restart the computer
12. As soon as the computer started start tapping “F8”
13. Select  “SAFE MODE” press Enter
14. Now u see the logon screen
15. Click on the arrow icon at bottom left corner, when u click on it  “command prompt” window appeared

now activate the hidden admin account

16.type in net user administrator /active:yes

Close the command prompt.

Click on the new Administrator account display picture icon and log on to it

Create a new account

then:

1. Open Documents by clicking the Start button , and then clicking Documents.

2. Click the Tools menu, and then click Folder Options.

   If you don't see the Tools menu, press ALT.

3. Click the View tab, click Show hidden files and folders, clear the Hide protected operating system files check box, and then click OK.

4. Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed, and Old_Username is the name of the profile you want to copy files from.

5. Select all of the files and folders in this folder, except the following files:

   • Ntuser.dat

   • Ntuser.dat.log

   • Ntuser.ini

6. Click the Edit menu, and then click Copy.

   If you don't see the Edit menu, press ALT.

7. Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed, and New_Username is the name of the new user profile you created.

8. Click the Edit menu, and then click Paste.

   If you don't see the Edit menu, press ALT.

9. Log off, and then log back on as the new user.