Can't login to windows - how do I reset user account?

[Pankay]

famfrank wrote:

"You mention that we should have created a password reset disc when setting the password. Can I do that at anytime? I have another daughter who has a similar HP Mini (but slightly newer) with no problems (yet)  - should I create such a disc now then - and do you have any tips on how."

Frank, the above steps should resolve the issue, as you asker for instruction to create a password reset disc for your netbooks, i am providing you the steps......

you can use this disc in case you forget the password.....

Insert your removable media.

Open User Accounts by clicking the Start button , clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.

In the left pane, click Create a password reset disk, and then follow the instructions.

Make sure you store the password reset disk in a safe place.

[famfrank]

Thanks all for your advice and support!

Tried to do as suggested but I fail already at task 2. Turn on the computer no problem  but when I press fn and F11 nothing happens - does not go to recovery manager.  Does not go anywhere acutally but to the login for windows 7. Any idea what I do wrong?

[Pankay]

No one asked you to press fn and f11 keys... 😮

just start your netbook and as soon as you see the HP logo screen... start pressing the F11 key... it will launch recovery manager...

[famfrank]

I tried that too. Somehow managed to get up windows options to start normally or in "errorsecure" mode (do not know what it is in English) . Can log in with her password and came half way in your instruction but it did not accept the last commands before restarting and to press F8

I tried again and now I am in "error secure Mode" and with administrator: cmd.exe

Black window and C:\windows\system32>

I guess I try your instruction from the beginning again. I really want to fix this myself although lack of competence is clear 🙂

[famfrank]

when typing “REN UTILMAN.EXE OLDDUTILMAN.EXE” press Enter

I get acess denied...

Any tips how to get passed?

[Pankay]

try this command in cmd:

net user administrator /active:yes

press enter

[famfrank]

Ok - I am now in safe mode.

opened window Administrator: c:\windows\System32\cmd.exe

C:\program Files\Hewlett-Packard\Recovery

Typed command netuser administrator/active:yes

comes up: syntax for the command is: NET User

(user name (password : *> /ADD (alternative) (/Domain)

username (/delete) C/DOMAIN)

username (/Times:<times : ALL>)

Then:

c:\Program Files\Hewlett-Packard\Recovery>

Tried typing REN UTIlMAN.EXE OLDDUTILMAN.EXE - comes up "cannot finde the file"

So grateful for your tips - can you guide me further?

Thanks//Ulrika

[Pankay]

Then:

c:\Program Files\Hewlett-Packard\Recovery>

Tried typing REN UTIlMAN.EXE OLDDUTILMAN.EXE - comes up "cannot finde the file"

here you misstyped...

try typing "REN UTILMAN.EXE OLDUTILMAN.EXE"

[famfrank]

Nope, tried that earlier but same "answer" - can not find the file

[Pankay]

okk..

plz provide me the following information:

are you able to go to windows?? anyhow.....

if yes... how??

if no..

do you have important data on the hard drive which you wish to save anyhow??