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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Hi all

 

I have a HP Compaq NC6120 laptop that wont start anymore, it's stuck at the 'hp invent' screen, and I can't do anything...

 

OS is win xp

ram: 512mb

 

Any hints, tips or tricks?

 

thx a lot!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I can do anything with a desktop but a laptop is new for me.

however i tried almost everything i turned the touchpad off now it works like a charm :S

maybe the touchpad wos broken?

View solution in original post

15 REPLIES 15
HP Recommended

HI,

try a hard reset as follows:

Remove the battery and unplug the DC power adapter.
press and hold the power button for more than fifteen seconds.
plug in the DC power adapter (leave the battery out for now)
press the power button

 

please post your results here.

If you were successful shut down Windows normally and reattach the battery.

Best regards,
erico



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HP Recommended

Thx for the reply!

 

Just did it, but it keeps being stuck at the hp invent screen...

HP Recommended

HI,

 


@Olirauw wrote:

Thx for the reply!

 

Just did it, but it keeps being stuck at the hp invent screen...


 

Have you tried tapping the F10 key (to enter BIOS) as soon as you press the power button?

The objective is to enter BIOS and test the memory and the hard disk. A failure of either can cause the issue you reported.


Have you tried removing the memory modules and putting only one in the lower soDIMM slot and then trying to boot into Windows?

This is an alternative means of troubleshooting memory modules. Try one and if no change then place the other module in the lower slot. A memory module failure is more common that a hard disk failure.


Please post your results here.

 

Here is alink to the support pages for your notebook.


Best regards,
erico 



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HP Recommended

Did the HDD test:

 

Test 1 (Quick)
Test succeeded

Test 2 (Comprehensive)

Error: Read failure

 

Memory test:

 

Walking 0s Passed

Walking 1s Passed

High Adress line Testing Passed

Alternate Pattern Testing Passed

 

so I guess my hdd is broken?

HP Recommended

HI,

 


@Olirauw wrote:

Did the HDD test:

 

Test 1 (Quick)
Test succeeded

Test 2 (Comprehensive)

Error: Read failure

 

Memory test:

 

Walking 0s Passed

Walking 1s Passed

High Adress line Testing Passed

Alternate Pattern Testing Passed

 

so I guess my hdd is broken?


 

That is the conclusion that I would reach after the hard disk test.


You can verify that by removing the hard drive and then powering on the notebook. If the BIOS complains that it cannot find a bootable operating system you have found the cause of your problem.


Did you create an HP Recovery disc set or use the Roxio software that is preinstalled oin some Compaq notebooks?

Here is a link to an overview on recovering or reinstalling the operating system


Best regards,
erico

 

 

 



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HP Recommended

I took out the hard drive, but still its stuck at the same screen..

HP Recommended

No error messages?

Are you still in the three year warranty period?

Best regards,
erico



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HP Recommended

nowpe

HP Recommended

 


@Olirauw wrote:

nowpe


 

Does that also apply to the warranty?

 

You can also remove the CMOS (RTC) battery for ten minutes or more to clear CMOS.

 

That is pretty much the end of the road for troubleshooting this problem.

 

I wouldn't sink $$ into a hard drive or memory. If you just happen to have a notebook hard drive or memory modules to plug in and test I would do that.

 

Best regards,
erico



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