-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- Re: Help! No sound from speakers but icon shows its working

Create an account on the HP Community to personalize your profile and ask a question

03-24-2011 05:00 PM
Hi,
Not that I've heard of. Did the last procedure to reinstall the chipset driver and uninstall the audio device make no difference?
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
03-24-2011 05:17 PM
Hi,
The sound chip is integrated in to the Mother Board but the speakers can be accessed, however it's not the easiest thing to get to. The method starts on Page 75 of your Maintenance & Service Guide.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
03-24-2011 05:32 PM
Hi,
I'm fairly certain it uses the same speakers.
When you look under Sound Video and Game Controllers in Device Manager, are there other devices listed?
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
03-25-2011 08:48 AM
Hi,
Considering all the options we've tried and the fact that you have no sound with Ubuntu either, I would say you're correct that this is a Hardware issue. If your notebook is still under warranty, you can contact HP Here to arrange to have it repaired.
Hope you get it sorted out.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
