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This is my first time posting a question on here, and I must apologize in advance, but I am a computer idiot.  I have been using computers for what seems like forever now, but I really don't know a lot about them or how to fix problems.  Usually, if I have an issue, one of my computer literate friends can fix me up in no time.  However, the problem I currently have has even them somewhat stumped.

I have a HP Pavilion DV7  2277cl.

I have Windows 7

To the best of my knowledge, I have the most up to date Adobe & Anti-virus (Avast).

 

My problem began a few months ago, pretty much out of no where.  When I receive an email, if it has any type of attachment (PDF, photo, etc.), when I click on it like I always used to, the tan bar at the bottom of my screen appears that says (Open, Save, or Cancel).  Typically, I would only save it if I knew what it was and actually wanted it on my computer.  So 99% of the time, I would hit "Open".  Then it would download (and the tan bar would say either ?% complete or ?? seconds, and once it hit 100%, what ever the attachment was would open on my computer.  Now when I do it, I hit the "open" button, and the tan bar begins to say % complete or time, but once it is done (100%), absolutely nothing happens, and the tan bar goes away.  The only way I have been able to see any of the attachments is to save it to "my downloads" file on my computer.  Once it is saved, I then have to go into the file, and open it.  So needless to say, I am quickly filling my "my downloads" file with a ton of junk.  Not to mention it is a pain not to be able to just immediately see a pdf or an emailed picture.  This problem is NOT an email issue.  I have the exaxct same problem if I go to a random website and try to look at a PDF ( for example, PDF's of a menu from a restaurant website).  I have done a ton of google searches, but I can't seem to find anyone with my type of problem.  Does anyone have any suggestions?  Any input at all would be greatly appreciated.

8 REPLIES 8
HP Recommended

Hi,

 

Many email agents/clients now block attachements including images and give users 2 options download or open to avoid nasty virus(es). Depending on your email agent/client such as Outlook, webmail (Gmail, Yahoo mail ...) you can setup your preferred way.

 

Regards.

BH
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HP Recommended
I appreciate the response, but I am pretty sure it is NOT an email issue. I have the same problem if I got to random websites while surfing the net, and try to look at a PDF on their site (for example, a menu from a restaurant). I have tried looking at the "set up" stuff on my computer, but i can't find anywhere that specifically handles opening files.
HP Recommended

Hi,

 

Please reinstall Adobe Reader, this may help. You can download it from the following link:

 

  http://get.adobe.com/reader/

 

One more thing, can you see something like this on browser ?

 

add_in.png

 

Regards.

BH
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I did re-download the latest Adobe yesterday while trying to fix this. I did again a few minutes ago upon seeing your post. Funny enough, I can't click on it and hit "run", because nothing will happen. So I saved it to my computer, and then ran it from there. It said I already have the most up to date Adobe.
Also, I do not have the Add-ons Manager next to my browser. However, I did go into my "Tools" and into Add-ons Manager from there, but I can't find anywhere that is asks if I want to see if my Plug Ins are up to date.
HP Recommended

Hi,

 

Please check this for Firefox

 

   http://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox

 

and for IE plus others.

 

  http://kb2.adobe.com/cps/328/328233.html

 

Regards.

 

 

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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Well, I've had it for the day! I tried both of those fixes, and it still isn't working. Thanks again banhien for your time. I guess I'll try to research it some more tomorrow, and if all else fails, I'll have to break down and take my laptop to an HP service center.
HP Recommended

Hi Sailbad,

 

banhien is right - there should be some way that this is set up and it should "Stick" once it is done.

 

I just looked at Firefox and found this - it may help you get pointed in the right direction:

 

  • Open Firefox
  • If you do not see "File / Edit / History... Tools" then Right-Click in the clear area very near the top of the browser and Check "Menu Bar"
  • Tools > Options > Applications > Scroll down and find (for example) Adobe Acrobat Document > Highlight it - In the right Column, Click on the current Action - a dropdown menu should appear and give you a chance to update your preferred Action for this Application.
  • Repeat for each application..

  • OK to get out

 

 

Hmm.. I don't use Internet Explorer. (OK, I have it and I use it under duress on occasion).  I have not yet found the equivalent control in IE.  Still looking.  Hateful browser - written by programmers.  Smiling.

 

Just Rotten:

You know, it this doesn't work, I'd uninstall and reinstall the Browser, whatever it is.  It's possible that the browser is just hosed (corrupted).  Be sure you Export your Favorites / Bookmarks before you do this.  You'll still lose some settings, but it may be worth it!

 

I hope this helps.  Maybe someone else on the Forum knows how to fix IE...

 

Say “Thanks” for the Help -- Click the Kudos Star whenever you find a Post that helps you.

Fixed?  Mark this Post “Accepted Solution” to say the solution worked for you.

 

 

Dragon-Fur

HP Recommended

Did you get corrected??? I am having same problem and cant even redownload adobe reader...cant download anything!

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