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- HP Community
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- Re: Right Shift Key on dv6-6167cl not working

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08-23-2011
08:29 AM
- last edited on
10-05-2011
10:26 AM
by
DaniW
I bought an HP dv6-6167cl last night from Sam's Club and I like the notebook but for some reason the right shift key - ( a longer shift key with both "Pause" and "Shift" written on the key) does not work at all. I'm trying to determine if this is a driver or system configuration issue or if I need to exchange the computer for a different one. It may even be user error - is there some sort of trick to using this shift key? (function toggle or something)
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Accepted Solutions
08-23-2011 05:51 PM
Try to backup your personal files and perform a recovery which would put the Notebook back to factory condition. The instructions can be found below
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01895783
I am an HP employee!!
08-23-2011 02:12 PM
This is not a user error or there is no trick for the keyboard key to work. As its a brand new unit, its not worth the trouble for you to troubleshoot instead go to store and get it exchanged/replaced.
I am an HP employee!!
08-23-2011 05:01 PM
I tend to agree - just didn't want to take it back, after already making a lot of changes to it (new computer stuff) and then have the same thing happen with the replacement. It looks like from my testing that the pause key is stuck though I'm not yet sure.
One more question: If I take this back for another one should I do a system restore on it first. Privacy concerns and all. I've never returned a laptop before.
Thanks,
-Mark
08-23-2011 05:51 PM
Try to backup your personal files and perform a recovery which would put the Notebook back to factory condition. The instructions can be found below
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01895783
I am an HP employee!!
