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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

I bought an HP dv6-6167cl last night from Sam's Club and I like the notebook but for some reason the right shift key - ( a longer shift key with both "Pause" and "Shift" written on the key) does not work at all. I'm trying to determine if this is a driver or system configuration issue or if I need to exchange the computer for a different one. It may even be user error - is there some sort of trick to using this shift key? (function toggle or something)

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Try to backup your personal files and perform a recovery which would put the Notebook back to factory condition. The instructions can be found below

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01895783

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!

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3 REPLIES 3
HP Recommended

This is not a user error or there is no trick for the keyboard key to work. As its a brand new unit, its not worth the trouble for you to troubleshoot instead go to store and get it exchanged/replaced. 

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!
HP Recommended

I tend to agree - just didn't want to take it back, after already making a lot of changes to it (new computer stuff) and then have the same thing happen with the replacement.  It looks like from my testing that the pause key is stuck though I'm not yet sure.  

 

One more question:  If I take this back for another one should I do a system restore on it first.  Privacy concerns and all.  I've never returned a laptop before.


Thanks,

-Mark

 

HP Recommended

Try to backup your personal files and perform a recovery which would put the Notebook back to factory condition. The instructions can be found below

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01895783

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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