Internet is working but browsers will not load.

[campitylak]

About a week ago my web browsers stopped working.  I'm running Vista and I use FireFox.  I also have Internet Explorer but neither of them will load any web page when i go to them.  I know my connection is working because I can use any other program that requires internet.  I've been told that I have a virus.  I've ran Malwarebytes, RKill, Avast!, CCleaner, Advanced System Care, and I've tried a system restore but nothing has helped.  Anyone have any idea whats wrong or how I can fix this?

[DavidPK · Accepted solution]

Hi,

From the start menu.....All Program......Accessories, right click on the Command Prompt and select 'Run as Administrator'.  Enter the command listed below seperately and hit return after each one.

ipconfig /flushdns

nbtstat -R

nbtstat -RR

netsh int reset resetlog.txt

netsh int ip reset

netsh winsock reset

Now type exit and hit return.  Reboot your computer and see if this has worked.

Best wishes,

DP-K

[campitylak]

Thank you so much.  It helped my problem right away though the commands nbstat -R and nbstat -RR were not recognized but all the others worked.

[DavidPK]

You're very welcome.

Best wishes,

DP-K

[Ayzara]

This solution did not work for me. I've had this laptop for 2 months, it's been returned for service & a network card replaced. I only have access to dial-up. The internet works but browser will not load pages.

Diagnosis indicates ' there might be a problem with one or more network adapters on this computer . Plug a cable into the network adapter "Local Area Connection"

I've reloaded Windows 7, twice and Windows Vista Ultimate. I can access the internet and pages load UNTIL I begin loading software. This computer was supposed to help me get my work done. It certainly is not helping me.

Is there a solution somewhere?

I've run Malwarebytes, Spyware Doctor, Eset Security - no threats, trojans or viruses have been found. I can't keep using my husband's computer. I'm having trouble getting an email address for HP support. This is a refurbished system--that should not matter. Please tell me this is not going to be a $1000 paperweight.

[hidingfork]

I have a pavillion dv2945se, running on vista, and I have recently experienced the same problems.  I am connected to the network, but am unable to browse online.  I have played with my firewall settings to no success, and the command prompts have not fixed the problem.  This is very frustrating, Any ideas?

[Anna52]

I followed the instructions and Internet Explorer now works. Thank you. Why couldn't Microsoft have made a patch file to do this job? Or, why should you have this problem in the first place? No other businesses do get away with this level of quality.

[wvtxman]

OMG this worked for me after two days of hell trying to get it to work... Thank you....

[dbear2003]

This works!!  I have no idea why the problem occurred in the first place, but this reset worked.  Thank you HP Technician, whoever you are.

dbear

[DavidPK]

Hi dbear,

You're welcome and glad it helped

All the best,

DP-K