Mouse not detected

[tran_tien]

Hi everyone, i have HP Probook 4520s.

Today, i turn-on my laptop, while system boot, it display a message : 

Mouse not detected

F1 - Continue | F10 - BIOS setup

Then i logon to Windows, touchpad not running, led light is off, i just install lastest driver (Synaptics TouchPad Driver), then i restart system. Above message display again and touchpad still not run.

Here is screen shot from device manager and control panel

Please help. Thank you.

[jadorm]

I am having the exact same issue. Have you found a solution anywhere?

[tran_tien]

Not yet. Still waiting someone help.

[RickS2]

I too am having the exact same issue on a Probook 6460b right out of the box. Bios update is no help.

Uninstalled touchpad and re-installed. No Dice.

[GrzesW]

My Probook 4310s have the same problem. 
"No mouse detected" message displays before system loads, touchpad not working in bios / OS.... 

[karoev]

Got the same problem. Mouse not detected shows up before os loads, which means it's hardware/bios related.

Got a probook 4510s 

**bleep**ty hardware and failure to respond to forum messages is the reason why HP will discontinue manufacturing computers? 

[SedonaF]

Hello,

I apologize for the inconvenience, but this is a peer-to-peer community for customers to connect and share solutions regarding their HP products. It is not a venue to contact HP directly. If you have additional or direct feedback for HP about their products or services, please use the link below for alternate contacts.

http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html

If you have other questions and concerns about using the forum, please feel free to send me a private message.

Thank you.

[RickS2]

...so it was a systemboard issue. I had to send it back. I assume they replaced the board, idk for sure.

[Tonny-Bulgaria]

i've also have same problem in my 4510s 😞 what to do?

[Huffer]

Based on the above it is a bad system board. I cannot think of any other explanation, sorry.