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- HP Community
- Archived Topics
- Notebooks Archive
- Re: No Audio on My Notebook (HP Pavilion G6 )
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02-07-2012 12:10 AM
I have HP pavilion g6, there is no audio on my laptop
i am from india and Purchase Laptop from USA
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Accepted Solutions
02-07-2012 04:42 AM - last edited on 02-21-2017 04:50 PM by OscarFuentes
Hi,
First, try a Hard Reset as follows.
Shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery, plug in the AC Adapter and start the notebook.
If the above fails to help, can you post back with the following.
1. The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
2. The full version of the operating system you are using ( ie Windows 7 32bit ).
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
02-07-2012 04:42 AM - last edited on 02-21-2017 04:50 PM by OscarFuentes
Hi,
First, try a Hard Reset as follows.
Shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery, plug in the AC Adapter and start the notebook.
If the above fails to help, can you post back with the following.
1. The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
2. The full version of the operating system you are using ( ie Windows 7 32bit ).
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
02-08-2012 02:35 AM - last edited on 02-09-2012 10:36 AM by SedonaF
Product description: HP Pavilion g6-1c81nr Notebook PC
Product number: A7U35UA
Serial number: {Removed for privacy}
Problem description: No audio
OS: Win 7 32bit
02-08-2012 03:19 AM
Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55036.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, restart the notebook and let Windows fully load. Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
If you still have no audio, open windows Control Panel, open Administrative Tools and open Services. Check that the following services are all showing as Status= Started and Start-up Type= Automatic
Audio Service
Multimedia Class Scheduler
Windows Audio
Windows Audio Endpoint Builder
If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type', select Automatic and click Apply to save the change. Then click the Start button.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
02-09-2012 02:07 PM
02-10-2012 10:35 AM
David,
I went through the steps you suggested and my audio still isnt working. Can you please help? I have a g6 series laptop as well. This all happened just after i updated the BIos software. Seems to be a glitch in that update.
Dustin
02-11-2012 06:48 AM - last edited on 02-21-2017 04:55 PM by OscarFuentes
Hi Dustin,
It might be worth resetting the bios defaults as follows.
Shut down the notebook. Tap away at f10 as soon as you start the notebook to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
If the above does not correct the issue, can you post back with the following.
1. The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
2. The full version of the operating system you are using ( ie Windows 7 32bit ).
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP