-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- No sound via speakers after Windows 10 Upgrade from Windows ...

Create an account on the HP Community to personalize your profile and ask a question

08-16-2015 08:20 PM
I just took an offer from Microsoft for a free Windows 10 upgrade and ever since the download, these is no sound from my desk top computer at all. It appears that all is working(button, speaker symbal, checking Device manager,,,,) but no sounds.
I previously had Windows 7 on my unit.
Here is some info
My desk top: All-In-One 200-5020
Product #: BK257AA-ABA
PCBRAND: Pavilion
HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_103C2AA2
Solved! Go to Solution.
Accepted Solutions
08-16-2015 10:58 PM
Hi
If reinstalling the driver doesn't work, then try using the generic audio driver that comes with Windows. Here's how: in Device Manager, right-click (or tap and hold) your audio driver > Update driver software... > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select High Definition Audio Device, select Next, and then follow the rest of the instructions to install it.
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath
08-16-2015 08:49 PM
Hi
Here is how to fix the "No Sound" issue on Windows 10:
How to fix No Sound on Windows 10 issue
Step 1: Right-click the sound icon in the taskbar located at the bottom right of the screen and select Playback Devices from the ensuing context menu.
Step 2: Select the current playback device in use and by default it should be the speakers. Double-click on it to open its properties window.
Step 3: Got to Advanced section and change the bit rate to either of the following - 24bit/44100 Hz or 24bit/192000Hz - depending on the speaker configuration.
If the issue is still unresolved, you can try another method for restoring sound:
Step 1: Launch Start Menu, search for Device Manager and then launch it.
Step 2: Expand Sound and audio devices.
Step 3: Right-click on the current sound driver and choose uninstall.
Step 4: Finally, click on Scan for hardware changes and the updated driver will be automatically installed.
That's it. Your computer speakers should now be able to play sound normally. If the sound is still not working, then try downloading and installing the latest sound card drivers for Windows 10 from the manufacturer's website.
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath
08-16-2015 10:16 PM
Hi Manjunath
Thanks for your reply. I tried with both bit rates as you recommended but it's still not working. The video is playing without any sounds...
How do I go about downloading and installing the latest sound card drivers for Windows 10 from the manufacturer's website? Do you mean HP website? If yes, does this HP website has the latest sound card drivers for Windows 10 availble for anyone to download? How do I know what or which Sound Card Driver I need from their website? Sorry I sound like a computer dummy... I actually maybe one.
08-16-2015 10:58 PM
Hi
If reinstalling the driver doesn't work, then try using the generic audio driver that comes with Windows. Here's how: in Device Manager, right-click (or tap and hold) your audio driver > Update driver software... > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select High Definition Audio Device, select Next, and then follow the rest of the instructions to install it.
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath
07-11-2016 07:37 AM
Hi, I'm not sure if this resolve your problem but I had a similar problem when I had my computer upgraded from windows 7 to windows 10. Someone from this forum suggented this and it worked for me.
"If reinstalling the driver doesn't work, then try using the generic audio driver that comes with Windows. Here's how: in Device Manager, right-click (or tap and hold) your audio driver > Update driver software... > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select High Definition Audio Device, select Next, and then follow the rest of the instructions to install it."
Hope this helps..
07-15-2016 11:02 PM
HP Pavillion G series with AMD A6 APU with Radeon HD Graphics 1.4 GHz. I have tried all previous solutions which don't work for me. No speaker or headphones message is displayed re speaker icon. In device manager there are no choices for any audio devices. Under Sound AMD High Definition Audio Device and IDT High Definition Audio Codec exist. I have tried uninstalling devices and updating drivers with no results ie states current driver is suposedly best installed and the devices all work ok. But obviously the audio isn't working regardless. Note I do get sound when HDMI is plugged in re tv. Other external speakers and earphones do not work. Apparently Win 10 allocates audio to monitor via hdmi and cuts off internal speakers function. I need to enable win 10 to recognize and allow the internal speakers to function. Note I also can't find drivers from AMD for my system so I have not tried that method to try and solve the no audio issue. Thanks in advance
