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- HP Community
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- Re: Overheating Problem on HP Pavilion dv7-4180ea

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09-10-2011 06:40 AM
Hello,
I have the same problem with Pavilion dv7-3165ef, and it all started after 1 year too... the end of the warranty.
I can't do anything with it anymore.
Webcam, wifi, photoshop, watching a movie, anything just sets it on fire!
I heard HP had many hardware issues http://en.wikipedia.org/wiki/HP_Pavilion_(computer)#Overheating_issue
Any update with the problem?
Thanks!
09-27-2011 08:40 PM
My history with HPO has been long and very very sad.
I have had 3 DV7's
The first one over heated. I sent it to the shop and it caught one fire at the repair shop
the second one over heated. I sent it to the shop and they said it was irrepairable
the third one I have now over heats and is now a $2700 paper weight.
HP you guys are rubbish.
Your support is run by people who can't speak english and LOVE to pass the buck.
Whenever I send a machine in for repairs Im looking forward to a 4 to 5 week wait.
Even though the warranty has run out on my laptop you will not even help with a problem that existed and was never resolved during the warranty period.
On the positive side - I am a High School IT teacher. For my students course it is essential that the boys have access to a NoteBook. I am happy to say that over the 1200 students I have taught over the past 2 years I have managed to educated them NEVER TO BUY HP PRODUCTS.
I WILL CONTINUE TO TELL THE STUDENTS AT MY COLLEGE NEVER TO BUY HP PRODUCTS. If my maths is correct over the next 8 more year I will have told more than 6000 potential customers to purchase other products.
Hopefully that might help resolve the situation.
09-28-2011 02:29 AM
I have created a thread in the french forum, just for fun, as I live in France. It was ridiculously unhelpful... The "expert", on "EXPERT DAY" just wouldn't read my messages, ignoring all the details i gave him, made many spelling mistakes and ended up telling me my laptop had a virus. Also on a full "Expert Day", where 8 similar so-called experts were active, he came out with about ten thread interventions, just as pathetic and useless.
There are simply NO experts and no customer service at HP.
In France, if you phone the customer service, they just hang up on you after a long, long recorded message giving you the opening times, no matter if you call between these opening times, and charge you for it.
Thank you for your message, Mattnegline, and for your good work in education. I am not a teacher, but i will do my best to spread the word too.
11-27-2011 12:13 PM
Hi
I just fixed this problem with my hp d7 Pavilion
I was having the same problems discribed here. After about a year the fans running all the time, very loud. It was getting really hot on the left side and burning my fingers. It even shutdown once due to overheating.
I started reading forums and getting worried because it seems like everyone was having this problem. Maybe I made a bad purchase... to bad I really liked my laptop.
So then I figured what the heck, its going to die anyway might as well open it up. I'm an electronics tech in the navy, I should be able figure this out.
So I went online and found a youtube video that showed me how to open it. This video was not quite right as I learned, but it was close enough that I figured it out. (some of the screws were in different places, and it had 2 hard drives. I only had 1)
Once I got it open I still couldnt tell what was wrong. It looked clean inside, and nothing was melted, or damaged in any way.
Eventually I lifted up the motherboard and got ahold of the fan. Still looked clean, but there was a heatsink attached to the side of the fan, and it looked like there was a tiny bit of dust in between.
So I took apart the fan, and found a solid wall of dust and hair between the fan and the heatsink. It was blocking almost all the air from getting through. I pulled it out with some tweezers and put my laptop back together.
Its running as good as the day I bought it.
I'm not sure if I could have knocked that wall loose by blowing air up into the fan, or not. if you catch it early enough, it should work, but if you are to late I dont think it will work, and you might have to pull it apart.
If you dont feel comfortable pulling apart your laptop you could probably just direct the repair shop to look between the fan and the heatsink, because unless they pull the fan itself apart, they wont see it. It looked perfectly clean, and the fan has a grey foam around it that blends in with the dust, so its hard to even see the dust.
I hope this helps some of you out there.
11-27-2011
07:53 PM
- last edited on
11-27-2011
08:15 PM
by
MrMatthew
DO YOU HAVE THE UTUBE SITE LINK THAT YOU FOUND TO OPEN UP YOUR HP DV7 ? I HAD MY $1800 DV-7 HP PC 2 MONTHS WHEN THIS ALL STARTED WITH THE OVER HEATING. I EVEN BOUGHT A HUGE COOLING FAN TO PUT BENEATH IT & IT STILL OVER HEATS & SHUTS DOWN.THIS BROUGHT ME ALL KINDS OF ISSUES SUCH AS IT WAS MY MAIN COMPUTER FOR ITUNES & WHEN YOU WERE DOWNLOADING IT WOULD SHUT DOWN WITHOUT WARNING. IT'S A CRYING SHAME THAT HP CONTINUES TO SELL THIS PIECE OF JUNK FOR BIG MONEY STILL . I HAD THE WARRANTY BUT OF COURSE THEY HAVE EXPIRED. I THINK A LAWSUIT SHOULD BE BROUGHT AGAINST HP, THE PERSON WITH THE BURNS IS PROOF ENOUGH TO BRING IT FORWARD IN COURT. SHAME ON HP. I HAVE HAD THEM ALL, I STARTED WITH GATEWAY AND THEIR C/S WAS TERRIBLE, THEN I WENT TO DELL AND LIKE GATEWAY VERY POOR C/S, NOW I HAVE 2 ALL IN ONES, 1 IS A SONY VIAO 24 IN SCREEN WITH A WIRELESS KEYBOARD & MOUSE & A LENOVO 21 INCH WHICH I AM STARTING TO GET BLUE SCREEN ISSUES WITH. I FIGURED LET ME GO TO ANOTHER BRAND SINCE ALL THE OTHERS SUCKED. MY SONY VIAO IS STILL BOXED SINCE MY BUSINESS IS ONLINE AND HAVE SEVERAL EMPLOYEE'S WHO USE MY NETWORK SO I CAN'T BE WITHOUT A COMPUTER. I WISH I HAD ALL THE MONEY I WASTED BACK SO I COULD SET IT ON FIRE!! THE REASON I SAY THAT IS I'D RATHER BURN IT THEN BE BURNED BY THESE CROOKS. I AM THINKING ABOUT GETTING AN APPLE SINCE ALL MY APPLE PRODUCTS WORK GREAT PLUS THEIR C/S IS WONDERFUL. I SPENT 3 HOURS ON THE PHONE WITH APPLE'S TECH SUPPORT FOR MY IPOD TOUCH 4 & MY IPAD AFTER OVER HEATING AND LOSING EVERYTHING & WE HAD TO TRANSFER EVERYTHING OVER PLUS OTHER ISSUES. GOOD LUCK ALL & SPREAD THE WORD ABOUT HP TO ANYONE WHO WILL LISTEN. I CAME TO THE CONCLUSION TO NOW BUY CHEAP COMPUTERS, NO EXTENDED WARRANTIES, JUST TO GET THE JOB DONE, THIS WAY IF IT LAST 2 YEARS YOU GOT YOUR MONIES WORTH, ALL THE BELLS & WHISTLES YOU CAN KEEP. GOOD LUCK.JOANNA FROM CAPE COD MASS.IF YOU HAVE THE UTUBE WEBSITE PLEASE EMAIL ME @ [Personal Information Removed]
11-29-2011 04:15 PM
I have the HP Pavilion dv7-4180ea and I have the same problem.
Are there any HP experts to solve this issue?
It gets too hot and then freezes.
I still have 5 years warranty. Are they going to replace my HP if I take it back to PC World?
Am I going to lose my extended warranty if I do so?
can one of the HP experts reply to me or contact me to solve my problem?
11-29-2011 04:53 PM
My only advice would be to send it to call HP. They will refer you to an accredited repair service (Free if it is in Warranty) they will fix it - then 6 months later you will have exactly the same problem. Im afraid to say that it is the design of the case. The vents are almost flush with the bottom of the machine and so it acts as a vacuum cleaner and sucks up all the dust on your desk and it all gets clogged up.
I would consider using some sort of buffer that raises the bottom of the laptop to reduce the crap it sucks up.
11-29-2011 10:49 PM
http://www.insidemylaptop.com/disassemble-hp-pavilion-dv7-notebook/
well this is not a video but this is the best guide I could find so far.
02-03-2012 11:43 AM
I also have a dv7 and it overheats even with a notebook cooler. I wish HP recalls these laptops back because it is clearly a bad design. The laptop gets so hot that I am really surprised it has not melted parts on the motherboard.
03-04-2012 06:16 AM
Hi guys and gals
Guess what I have a DV7 4180ea Laptop as well. I had to send it back under warranty to have the beats audio system replaced, it took about a week for them to fix but all seemed ok when it returned. They did a bios update when it was in as well. It was returned to me back in the as new state (all software reset to start) so good job I backed it up before it went in for repair. About a week went past and i noticed it was overheating slightly when I was working the processor at moderate loads (I'm a music composer and use virtual instruments). I had looked at all these post and many others as well so i was not to concerned at the time as mine did not seem to bad.
HOW EVER now mine has just come out of the warranty I was using it the other day and i noticed that i could not touch the left side and there was a scorched mark in the work top that the laptop sits on, (laptop has sat in the same place for about 6 months and constantly on). So I phoned hp c/s and got nowhere, I was very disappointed.
So not being afraid of taking thing apart I thought I'd give it a go.
There are some videos on youtube but nothing I've found is close to what I had to do to get inside(what a work up) after striping the laptop down and getting the main board out there are 4 screws holding the cooling fan to the heatsink even before you strip this off you can't see anything wrong.
Take the fan off and clean the heatsink air ways then put everything back together being careful with the cables reboot the system make sure everything works.
My DV7 now runs under heavy load at 41oC with no problems
Having looked at the way the heat sink works I think you should be able to remove this dust and fluff build up with a can of spray duster with a tube nozzle and a vacuum cleaner without having to strip your laptop . So here goes.
TURN OFF YOUR LAPTOP REMOVE BATTERY AND POWER CABLE, OPEN YOUR LAPTOP SO SCREEN AND KEYBOARD ARE AT 90o, REST YOUR LAPTOP ON A SOFT CLOTH ON IT'S RIGHT SIDE SO THE COOLING HEATSINK IS UPPER MOST PUT THE VACUUM CLEANER AGAINST THE FAN INTAKE AND SPRAY DOWN THE AIR OUTLET TO DISLODGE ANY DUST, SPRAY DOWN EACH HOLE DO THIS ONCE A MONTH TO PREVENT THE OVERHEAT PROBLEM I HOPE THIS IS HELPFUL GUYS AND GALS
