Pavilion dv6 will not start up.

[loopylung]

I realize how close to impossible it is to help someone fix a computer over the Internet, but I figured I should give this a shot.

When I start the computer up, the power, volume, wifi, numlock, and trackpad lights turn on and a fan starts running, while the capslock light flashes. Nothing else happens. The screen stays blank, and therefore doesn't allow me to get into the BIOS. No further noises come from the laptop. I am unable to do anything to change the lights on the computer. Pressing caps, numlock, winlock, or the trackpad button do nothing.

I don't know what caused the issue. The computer worked fine the night before, and the next morning when I tried to turn it on, this happened. I think the symptoms I have explained point to a hard drive issue, and my warranty is expired. So before I crack this thing open and start playing with it, does anyone have any suggestions?

[DavidPK]

Hi,

It's always worth trying a Hard Reset as follows.  Shut down the notebook, remove the AC Adapter and remove the battery.  Hold down the power button for a full minute.  Plug in the AC Adapter ( leave the battery out for the moment ) and see if the notebook will start.

If the above has no effect on the issue, start the notebook again and see if you can match the LEDs sequence of 'blinks' to the table below.

Regards,

DP-K

[loopylung]

Thank you for the suggestions and chart, DavidPK. Because of them, I now know that it's a CPU issue, and not a hard drive issue as I previously expected. Do you also have any suggestions as to how I should proceed?

[DavidPK · Accepted solution]

Hi,

As you're notebook is out of warranty, the best suggestion I can give would be to take it to a local computer repair shop and get an estimate ( and to confirm the diagnosis ) for the cost of repair.  At least that way you can weigh-up this repair cost against the cost of a new notebook and then make a decision.

Regards,

DP-K

[Meghdad]

I am surprised that I have exactly same problem with  these many users. It's funny that after 4 months that I had bought my Pavilinon dv6, because it was killing me, I bought another HP desktop! And now I am afraid of my desktop too. 

So it seems that we should leave the dead laptop and buy another laptop (maybe a mackbook this time) while hp even is not sorry? We should sue them!!!

[Jikkan]

---

@Meghdad wrote:

I am surprised that I have exactly same problem with  these many users. It's funny that after 4 months that I had bought my Pavilinon dv6, because it was killing me, I bought another HP desktop! And now I am afraid of my desktop too. 

So it seems that we should leave the dead laptop and buy another laptop (maybe a mackbook this time) while hp even is not sorry? We should sue them!!!

---

I too have had this issue, and all my calls and emails to support have resulted in nothing.  This is an issue that has plagued many users of HP laptops for quite some time.  It is absolutely ridiculous that HP continues to put the same defective hardware into their laptops.  Also, with this being such a widespread issue, I'm surprised that HP hasn't issued a recall, but of course that would be money that they would have to pay, and it doesn't seem like they care enough about the customer to do so.  Very unfortunate.

[TheKirbster]

AMEN!  Mine did the same thing, 15 days after the warranty ran out!  Talk about PLANNED OBSOLESCENCE!  After reading of case after case of others having the same problem, I can only come to 1 conclusion.  This is obviously a bad design, and HP should do like the auto companies and issue a recall, providing FREE replacement of whatever part makes them go bad (the hard drive, I think)!

`Course, I heard that HP is getting completely out of the PC & laptop computer biz.  They are going out on a BAD NOTE!  Unless HP steps up & fixes my computer, IT WILL BE THE LAST HP PRODUCT I EVER PURCHASE! 

I STRONGLY SUGGEST THE REST OF YOU DO THE SAME!!!!!!! 

HP, do you ever read your own forums? 

[ComSpring]

The hard reset worked for me. Thanks.

[JulieHinDenver]

It worked!  Thank you, you are brilliant.  Now what do I do, buy a new battery????

[DavidPK]

Hi,

You're welcome

It's quite possible that you don't need to do anything else - a hard reset just dispels residual current from the motherboard and components which can give rise to this issue.

You can always check the condition of the battery using the diagnostic available in HP Support Assistant - if you don't have this installed, you can download and run the stand-alone battery test utility available on the page below and see if this reports any problems with your battery.

http://h20239.www2.hp.com/techcenter/battery/battery_ts.htm

If the battery is Ok, then nothing further is necessary.

Best regards,

DP-K