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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Its really surpprising to me!! After updating bios and other driver updates my laptop's serial no and other hardware information missed. Even their is no currect model number. The model number has been changed to MCP67. 

 

One more strange thing, The splash screen during boot has been changed from COMPAQ to HP.

 

Recovery partition is working but Recovery DVD shows errror which means I have not valid product.

 

How do i roll back my system. Some time windows says I have not valid licence but sometimes everything runs fine...

 

 

What should i do?? The Laptop is about 3 years old and their is waranty.

2 REPLIES 2
HP Recommended

Hi,

 

Tap away at f10 as you start the notebook to enter the bios menu.  Are you seeing something similar to the image in the link below by HaggisCat - it's about half way down the page.

 

http://h30434.www3.hp.com/t5/Notebook-Recovery/A-BIOS-update-bricked-my-laptop-What-next/m-p/740651#...

 

EDIT: Please use link in the post immediately below.

 

Regards,

 

DP-K

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Windows Insider MVP

HP Recommended

Hi,

 

For some reason the link above isn't working at least for me, but I think this is a link to the same thread:

 

http://h30434.www3.hp.com/t5/Notebook-Recovery/A-BIOS-update-bricked-my-laptop-What-next/m-p/739505#...

 

Either way, the only solution is to send the laptap to HP Service, where they have the tools to correct the problem, or replace the motherboard yourself, as suggested in the thread above.

 

R

I am an HP Employee.
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