Suddenly "no wireless devices available on this PC"

[Louthompson]

I was just using my HP pavilion laptop when I noticed it wasn't connected to the wireless internet. This happens often enough so I restarted the laptop and the wireless router. When the PC rebooted I tried again to connect and it said "no wireless connections available".<br><br>I went into the control panel where you can turn flight mode and wireless on and off, and underneath the wireless heading it says in red "there are no wireless devices available on this PC". I'm assuming this means I can only use it as a wired computer?!<br><br>What has happened??? I am the least technical person I know, but I need to get this sorted as we use the laptop daily for running our business.<br><br>Please help..... many thanks in advance.<br><br>Louise

[Great-Deku-Tree]

Hello @Louthompson ,

Welcome to the HP Forums!

I understand you're having issues with your notebook not detecting any wireless devices.

Considering this is a recent issue I would suggest performing a system restore to before the issue started. This will revert Windows to how it was at the time of the restore point. It will not delete your personal files.

Ho you do this depends on the installed operating system you are using: System Restore (Windows 7) / System Restore (Windows 😎.

You can also try the following.

Start by going through these documents:
Troubleshooting Wireless Network and Internet (Windows 😎
Troubleshooting Your Wireless Network and Internet Connection (Windows 7)

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the dropdown in the upper-right corner of the document.

Let me know if this helps.