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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-14-2015 04:49 PM

HP Recommended
Product: HP G72-227WM Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

HP G72-227WM Notebook PC
Product Number: XN517UA
Operating System: Windows 10 Home 64-bit
Microprocessor: Pentium Dual-Core CPU T4500 @ 2.30GHz
System Memory: 3GB
Memory Slot 1: 1GB Micron 800MHz
Memory Slot 2: 2GB Micron 800MHz
System board: 148477.19
System BIOs: E17

Display Device: Mobile Intel 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
Manufacturer: Intel Corporation

 

I have an "Unknown Device" listed under "Other Devices" in the  Device Manager window after upgrading to Windows 10.

I need to find out which device is no longer being recognized and how to resolve the issue.

 

I am seeing the following under the General tab of the Device Manager:

 

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.


To find a driver for this device, click Update Driver.

 

Thanks for your support.

2 REPLIES 2

‎10-14-2015 06:24 PM

HP Recommended

If you need drivers, please follow these steps:
1. In the Run box type devmgmt.msc.
2. Unknown devices would be listed as such and marked out with a yellow question mark.
3. Select the unknown device or other device for which you need drivers and right click to access Properties.
4. In the Properties window click on Details tab and select Device Instance Id  or Hardware ID from the drop down.
5. An alphanumeric string like this PCI\VEN_1217&DEV_7130&SUBSYS_012F1025&REV_01\4&6B16D5B&0&33F0 is the identification marker for the device.
6. Please provide this number so that we can suggest the appropriate driver.

I am an HP employee.

Regards,
Vidya

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‎10-14-2015 08:07 PM

HP Recommended

Hello there,

 

One of suggestions is you could also always try Windows update or HPSA uptdae. Thanks!

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