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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-19-2014 11:42 AM

HP Recommended

Will doing following things with my laptop void my laptop warranty:

 

1. I want to use my laptop for programming purposes, for that I would like to install UBUNTU linux.

 

2. I want to increase my RAM from 4GB to 8GB. Currently my laptop has just 1 slot filled and 1 empty.

3 REPLIES 3

‎05-19-2014 12:11 PM - edited ‎05-19-2014 12:19 PM

HP Recommended

Hi:

 

HP will not provide software support under the warranty for an operating system you install yourself.

 

You will be asked to install the original operating system that came with your notebook.

 

As far as hardware upgrades, please see FAQ # 17 at the link below.

 

http://h40059.www4.hp.com/warranty/information/faq.php

‎05-19-2014 12:17 PM - last edited on ‎03-06-2017 04:35 PM by HP Administrator

HP Recommended

When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.

 

The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.

 

hp label.png

 

In general, installing a different OS or adding RAM will not void your warranty... however it may be different depending on your country/region. Also, if the process of adding the memory or the memory itself damages the computer, it may void the warranty. Additionally, you will most likely have to return the computer to a factory like state to receive warranty service.

 

Make sure you create your HP Recovery Discs or USB Flash Recovery media before modifying or changing ANYTHING.

 

You will most likely need to DISABLE "Secure Boot" and ENABLE "Legacy Support" in the BIOS, before you can attempt to install a different OS.

 

If you have any further questions, please don't hesitate to ask.

 

Please click the White KUDOS "Thumbs Up" to show your appreciation

Frank

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‎05-19-2014 12:56 PM

HP Recommended

About upgrading the RAM....if I install exactly the same BRAND, same TYPE (identical) memory module in empty slot, then would my warranty void?

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