cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
mgroen
Level 3
34 20 1 3
Message 1 of 5
1,293
Flag Post

Windows 10 Anniversary update installation fails

HP Recommended
ProBook 4520S
Microsoft Windows 10 (64-bit)

I am running Windows 10 Pro 64bit  on my Probook 4520S. When checking for update Windows found the update to the Anniversary Update. But it fails to install.

During installation of the update the laptop boots a couple of times (which is normal) but at some point during one of the reboots, the machine hangs. Completely blank screen. So, I don't get an error code on screen.

 

Only thing I can do at that time is turning off/back on the laptop, after that the laptop turns back on and Windows is automatically starting the rollback of the Anniversary update. Leaving me with 1511 version.

Already tried following (a couple of times):

disable antivirus, clean boot (no addititional services loaded at boot). Manually forcing the update by downloading it from here: https://support.microsoft.com/nl-nl/help/12387/windows-10-update-history?ocid=update_setting_client

 

Same issue is consequently occuring. Update starts, machine is rebooted at some point during the upgrade process, and hangs during the reboot with blank screen and no responsive keyboard.

 

Is there any other solution you can think of which helps me to update Windows 10 with the Anniversary Update?

 

Thanks,

Mathijs

 

4 REPLIES 4
WAWood
Level 16
Level 16
33,794 32,916 3,069 7,574
Message 2 of 5
Flag Post
HP Recommended

mgroen

 

I wish I had good news for you -- but I don't ...

 

The Anniversary Update (AU) is a whole NEW version of Win10. The previous was 10586; this is 14393 -- and the community Win10 forums are awash with folks whose machines, which had previously been running Win10 without problems, SUDDENLY developed problems either trying to install this Update, or after installing this Update.

My desktop has been running Win10 without problems since the earliest days of the Insider Preview over a year ago and it's sailed through Update after Update without problems. So, you can imagine my surprise when the AU trashed my PC -- to the degree that I restored it from an image backup.

I, too, tried the Upgrade using Windows Update, and like with the original Upgrade, it has proven to be the least reliable way to do it. So, I used a different way -- that worked!

Before doing this, to be SAFE, I strongly recommend that you do an image backup of your PC to a large USB stick or external drive BEFORE you attempt this Update:

Macrium Reflect (MR) provides a FREE version that can be used to image and restore partitions or entire drives: http://www.macrium.com/reflectfree.aspx

What I recommend is the following:
1) Download and install Macrium Reflect (MR)
2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive or USB stick
3) Use the option to create a boot USB stick or CD

My experience is that MR, when using the High Compression option, typically can compress the saved image file to about 50% of the USED space in the OS partition. This means if you have an 80GB OS partition, and 40GB is used, MR only needs about 20GB to store the image file.

I use this all the time and it typically takes less than 10 minutes to do the image backup and about the same time or less to do a restore.

Plus, MR has the option to Add a Recovery Boot Menu entry. This allows you then to boot into WinRE, and you can then use that to do a restore -- when you can't boot into Windows!

NOW, you have the means to restore a full working system from the external drive or USB stick in only a few minutes.

Regarding applying the AU, what worked for me, and many others as well, is the following:
1) Use this MS link to download and create Win10 install media: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10
2) Insert that media in your PC while Win10 is running -- do NOT boot from it!
3) Open the drive containing the media, right-click on setup.exe and run it

This will start the Update -- which can take 45 minutes or more.

 

If this does not work, you could consider doing a clean-install, but that will force you to reinstall all your apps and drivers.


Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
mgroen
Author
Level 3
34 20 1 3
Message 3 of 5
Flag Post
HP Recommended

Here is an update of my situation:

 

I managed to install the refusing Anniversary Update, by changing my BIOS settings: After I had set these settings back to default (fabric) settings, the update did install succesfully.

 

Was this reply helpful? Yes No
blont68
New member
1 1 0 0
Message 4 of 5
Flag Post
HP Recommended

mgroen, what did you change in the BIOS settings?

Was this reply helpful? Yes No
mgroen
Author
Level 3
34 20 1 3
Message 5 of 5
Flag Post
HP Recommended

I set it back to its default settings (there is an option in the BIOS to set the bios values to the default settings). I havent made note of the changes so I cant tell you exactly what changes have been made.

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation