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umar321
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Solved!

Windows 10 drivers for HP Elitebook 8560p

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HP Elitebook 8560p
Microsoft Windows 10 (64-bit)

Hi,

 

I have a laptop HP EliteBook 8560p, and I am running a clean install of Windows 10 Professional 64bit on it. I just want to ask if you are planning to roll out the drivers for Windows 10 because  the CPU usage is too high probably due to not updating of drivers.

Thanks.

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Vidya
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Message 6 of 11
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Please visit the following weblink:

http://catalog.update.microsoft.com/v7/site/Home.aspx

 

Accept to install the cab file.

 

Search for "VEN_8086&DEV_1502"...and click on Add for Windows 10 drivers listed

then seach for "VEN_8086&DEV_1C3D" and click on Add for Windows 10 drivers listed

 

On the top right corner, please click on View Basket

Click on Download...once downloaded, try installing the drivers.

I am an HP employee.

Regards,
Vidya

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Vidya
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HP might not release the drivers specific to 8560P. First check for the driver updates from Microsoft using Windows update. Steps are available in the following weblink:

 

http://support.hp.com/th-en/document/c03330139

 

If you need any specific drivers, please follow these steps:
1. In the Run box type devmgmt.msc.
2. Unknown devices would be listed as such and marked out with a yellow question mark.
3. Select the unknown device or other device for which you need drivers and right click to access Properties.
4. In the Properties window click on Details tab and select Device Instance Id  or Hardware ID from the drop down.
5. An alphanumeric string like this PCI\VEN_1217&DEV_7130&SUBSYS_012F1025&REV_01\4&6B16D5B&0&33F0 is the identification marker for the device.
6. Please provide this number so that we can suggest the appropriate driver.

I am an HP employee.

Regards,
Vidya

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umar321
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Following are the Hardware Ids for the Unknown Devices:

 

PCI\VEN_197B&DEV_2392&SUBSYS_1618103C&REV_30

PCI\VEN_197B&DEV_2392&SUBSYS_1618103C

PCI\VEN_197B&DEV_2392&CC_088000

PCI\VEN_197B&DEV_2392&CC_0880

 

PCI\VEN_8086&DEV_1C3D&SUBSYS_1618103C&REV_04
PCI\VEN_8086&DEV_1C3D&SUBSYS_1618103C
PCI\VEN_8086&DEV_1C3D&CC_070002
PCI\VEN_8086&DEV_1C3D&CC_0700

 

USB\VID_138A&PID_003C&REV_0086
USB\VID_138A&PID_003C

 

ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004

 

If possible, give me Windows 10 drivers for the fingerprint scanner as well.

Well my problems don't just end here, I am having troubles connecting to Ethernet as well. I use WiFi but whenever I have to use Ethernet, the laptop just keeps hanging.

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Vidya
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HP Recommended

 

JMicron Media Card Reader Driver

ftp://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

 

Intel Management Engine Interface (MEI) Driver

ftp://ftp.hp.com/pub/softpaq/sp72001-72500/sp72045.exe

 

Validity Fingerprint Sensor Driver

ftp://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe

 

3D Drive Guard:

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

Please share the ethernet hardware id and name and we can find the right driver needed.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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umar321
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Message 5 of 11
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Thankyou for finding the drivers. I have installed all of them but PCI Serial Port is still showing yellow color. Its hardware Ids are:

PCI\VEN_8086&DEV_1C3D&SUBSYS_1618103C&REV_04
PCI\VEN_8086&DEV_1C3D&SUBSYS_1618103C
PCI\VEN_8086&DEV_1C3D&CC_070002
PCI\VEN_8086&DEV_1C3D&CC_0700

 

 

Hardware IDs for Internet R 82579LM Gigabit Network Connection:

PCI\VEN_8086&DEV_1502&SUBSYS_1618103C&REV_04
PCI\VEN_8086&DEV_1502&SUBSYS_1618103C
PCI\VEN_8086&DEV_1502&CC_020000
PCI\VEN_8086&DEV_1502&CC_0200

 

Also,  whenever my laptop wakes up from sleep, the Synaptics TouchPad just stop responding until I manually go to settings and then disable>enable the synaptics drivers using an external mouse.

EDIT: I just checked again that the synaptics drivers are upto date.

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Vidya
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Message 6 of 11
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HP Recommended

Please visit the following weblink:

http://catalog.update.microsoft.com/v7/site/Home.aspx

 

Accept to install the cab file.

 

Search for "VEN_8086&DEV_1502"...and click on Add for Windows 10 drivers listed

then seach for "VEN_8086&DEV_1C3D" and click on Add for Windows 10 drivers listed

 

On the top right corner, please click on View Basket

Click on Download...once downloaded, try installing the drivers.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***

View solution in original post

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abhinayasj
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Message 7 of 11
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I recently upgraded my ho elitebook 8560p to windows 10. Now the dvd drive (hpdvdram GT31L MR52) no longer works reliably. Is there a new driver available for this device. The device id is SCSI\CDROM&VEN_HP&PROD_DVDRAM_GT31L\4&274BC946&0&010000

Thanks.

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AliSayani
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Message 8 of 11
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These device components show a yellow exclaimation under device manager. Can you tell me which drivers to use to make these work?  I have a Elitebook 8560P running windows 10 professional.

 

 

Device PCI\VEN_197B&DEV_2392&SUBSYS_1618103C&REV_30\4&318cb40f&0&01E2 requires further installation.

Device ACPI\HPQ0004\3&33fd14ca&0 requires further installation.

Device USB\VID_138A&PID_003C\003028160689 requires further installation.

 

Ali Sayani

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DexterMadeInCZ
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Message 9 of 11
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Hello sir,

 

I would like to ask you for download links for folowing drivers. I tried everithink but I am not able to get that drivers from anywhere. Thank you in advance

 

1. USB\VID_03F0&PID_3A1D&REV_0000

2. USB\VID_138A&PID_003C&REV_0086

3. ACPI\VEN_HPQ&DEV_0004

4. PCI\VEN_8086&DEV_1C3D&SUBSYS_1618103C&REV_04

5. PCI\VEN_197B&DEV_2392&SUBSYS_1618103C&REV_30

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rokxer
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I managed to get it working with Asus driver for Synaptic Validity Sensor

 

Driver availale here:

http://www.asus.com/Commercial-Notebooks/ASUSPRO_ESSENTIAL_PU551JD/HelpDesk_Download/

 

Driver description

Synaptics Fingerprint Driver (For Windows 10 Upgrade)
To avoid Windows login with fingerprints failing due to compatibility issue after upgrade to Windows 10, please un-install " Fingerprint Driver" and "ASUS Fingerprint driver and utility". And, update "Synaptics Fingerprint driver" to 4.5.306.0 or above. Then, you can login Windows 10 with new feature "Windows Hello" by fingerprints

 

Simple instuction here:

http://h30434.www3.hp.com/psg/board/message?board.id=OS&message.id=460199#M460199

 

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