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03-01-2013 05:24 PM
For some reason I have been getting frequent blue sreen crashes lately on my DV6T Quad Edition Laptop
The blue screen shows it was caused by igdpmd64.sys
I have tried upgrading the graphcis driver, running scandisk, swaping out the memory
Nothing I do seems to help
Any suggestions are greatly appreciated
Solved! Go to Solution.
07-06-2014 11:17 AM - edited 07-06-2014 11:26 AM
Your solution to remove the Microsoft update KB2670838 seems to have fixed the problem. YAY!!!!! THANK YOU, THANK YOU, everyone else, too.
I sweated for a week doing the same kinds of things that other forum members have done, like cleaning my disk space and re-downloading the program that I thought was the culprit.
Then I thought of searching the web and came to the HP Forum.
Thanks to you and all the other who posted about this problem. I really appreciate the exact steps to uninstall the KB2670838 update. I would never have been able to solve this problem on my own!!!!
I have an HP Pavilion dv6 Notebook PC, o/s = Windows 7 Home Premium, 64-bit. I dreaded the prospect that it was trashed.
The problem started after installing a Norton Internet Security update; I thought that was the culprit.
Then oticed that my system crashed randomly (using Explore!), but the Norton manager was ALWAYS crashing and crashing while doing a scan. I had to restart in safe mode to do anything without crashing and uninstalled Norton.
Realized that MS updates had also recently been installed.
Took me a while to understand that the problem was not Norton, but a system program.
03-17-2013 08:50 AM
I experienced the same igdpmd64.sys PAGE_FAULT_IN_NONPAGED_AREA blue screen of death problem on my HP Pavilion dv7 with Intel Core i7 2630QM CPU @ 2.00GHz 2.00GHz running 64-bit Windows 7 Ultimate.
I read a thread elsewhere on how to uninstalled the IE10 Preview Release I had installed, which I did, which restored IE9. But I got the same bsod again.
Then I discovered this thread here.
I then uninstalled the Platform Update for Windows 7 x64-Edition (KB2670838) as suggested by Reprovo1. That seems to have indeed done the trick.
Thanks so much!!
10-15-2013 03:29 AM
Just had the same problem. After having installed this bloody update for Windows 7 64bit (KB2670838), the bluescreen would always appear after I connected with a vpn using IE. Thanks to your advice I was able to resolve the problem. 🙂
10-16-2013 09:03 AM
The post directly above yours mentioned that they needed to uninstall that update and it resolved the issue. Try that and let me know how it goes. Here is a link about uninstalling programs in Windows 7.