• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-08-2017 04:30 AM

HP Recommended
Product: HP NOTE BOOK MODEL 15-ay03TU
Operating System: Microsoft Windows 7 (64-bit)

Hi ALL,

I updated drivers for my note book, HP  model 15-ay031TU, but when istalling Hotkey support, i get error message, 'This software is not supoorted in this machine. I am runnging Wn 7 SP 1.

Thanks.

2 REPLIES 2

‎03-08-2017 02:06 PM

HP Recommended

Hi @mkoisso

 

Thank you for posting in the HP Support forum.

 

I am unable to find this model in the HP web site >> 15-ay03TU

 

Could you please double/triple check that the model is correct ? Also post the product number as mentioned here >> http://support.hp.com/us-en/document/c00033108

 

 

In Windows Device Manager, do you have some hardware listed with yellow/exclamation mark ? If yes, could you provide the hardware ID ? Info here > http://www.wikihow.com/Find-Hardware-ID

 

 

Thank you

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

‎03-11-2017 03:18 AM

HP Recommended
Sorry The Model 15-0y13tu...

I was using driverpack to install drivers, as after downloading drivers from hp website, when I go back for more drivers, the list is the same... Though computer is scanned... I expected to see listed items to be few...

Anyway I resorted to re-install freshly OS...
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.