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Hi,

Your modelis without Bluetooth module.

However you may buy usb micro Bluetooth adapter.

With that kind of device you don't need to even remember then it's plugged.

Few propositions on Newegg: here, here, here, here and here.

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Hi,
Please write your notebook product number (p/n).

Resource:
How to Locate the Notebook product number (p/n)

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product no. is WQ762UA

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WQ762UA

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Hi,

Your modelis without Bluetooth module.

However you may buy usb micro Bluetooth adapter.

With that kind of device you don't need to even remember then it's plugged.

Few propositions on Newegg: here, here, here, here and here.

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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I have a bluetooth module on my hp g62 a53ee model but when I reformat my laptop, I cannot enable this device

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Już
You should install HP Wireless Assistant. How you may find it? You should be able to download it from your notebook support pege. If you will have problems with locating it then let me know about it.
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product no. is WS473EA  I already downloaded drivers that support the bluetooth but still not recognized by my notebook 

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Go to:

Control Panel -> Device Manager

Check are any deivces with yellow exclamation mark ( ). If yes then right click each and choose ' Properties '. Next select ' Details ' tab and paste here Hardware Ids . This way we will know what kind of driver you need.

Below you've got example how to do it:

464i329EA20FEFCDC76A
466i652BE51C12165A92
467iC2AEC23384DE4519

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I already did that, no yellow with exclamation point was visible....also one of my usb port is not working.....

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