*not working* - Optiarc DVD RW AD-7561S ATA device

[Lia-B]

hello experts,

 i have a HP Pavilion dv5-1036ez Entertainment Notebook PC. with windows 7 ultimate OS.

my problem is i can no longer play dvd's or burn dvd's. this just started very recently. i haven't installed any new programs or deinstalled anything. i can play cd's . i have a Optiarc DVD RW AD-7561S ATA device.

when i go into device manager it is there. i have deleted the drivers and reinstalled and i still have the problem that dvd's don't play. they don't even get recognised, when i insert a dvd/dvd-r/dvd+r the tray just opens back and i get a message saying please insert media. when i go into the device properties under generaal it says the device is working properly.. under the details tab under value  it says CD-ROM Drive. i hope this info helps you help me. i would really like to get to watch my dvd's on my laptop again. i hAVE also downloaded the hp support assistant and that was no help as it also couldn't test (read/burn) the dvd. as the tray kept popping out asking to insert dvd. i've done all updates, all drivers are up to date.

 thanx for the help in advance

[Matt_Lo]

Hello Lia-B,

Try this link to the Microsoft Fix-It tool that address problems reading and/or writing to cds/dvds.  It automatically deletes the upper and lower registry filters for your dvd drive.

http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

Simply click on the "Run Now" button on the webpage.  Good luck!

[Lia-B]

i did this, as i wrote above.......i keep getting the message  insert a supported disc so it can run the check. i have inserted CD/DVD/DVD-R/DVD+R originals  and copied disk and nothing gets recognised. so running the fix it doesn't help

[furhead1]

I have an ENVY 17 with the exact same problem.

[sstelick]

Did you find an answer for this problem as I have exactly the same problem and can't figure it out? You answer would be appreciated.

[furhead1]

I got fed up waiting and found a re-furbished device. This seems to be the only way out as HP do not seem to accept the fact that there is a problem. Sorry.

[sstelick]

Thank you.

[ohyartangnakar]

same problem occured in my laptop dv6 as well:

messege

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

[dmcclen]

I have the same problem.  I have a Compaq Presario CQ50-110 notebook and I was watching a DVD.  After that I haven't been able to get the drive to read any CD or DVD.  Please help.

[ohyartangnakar]

Solutions

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@dmcclen wrote:

I have the same problem.  I have a Compaq Presario CQ50-110 notebook and I was watching a DVD.  After that I haven't been able to get the drive to read any CD or DVD.  Please help.

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Hi, the error code that you have is a known issue from Microsoft that needs a registry tweaks. Error code means "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (code 39)". You can click on this link for your reference http://support.microsoft.com/kb/929461/en-us

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.

2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.

4. Click Yes to confirm the removal of the UpperFilters registry entry.

5. In the right pane, right-click LowerFilters, and then click Delete.

6. Click Yes to confirm the removal of the LowerFilters registry entry.

7. Exit Registry Editor, and then restart the computer.

This will surely help you resolve your issue. Good Luck!!!

Thanks