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‎08-01-2011 01:19 PM - edited ‎08-01-2011 01:22 PM

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hi!

i have just bought hp probook 4530s, installed win7(x64) and all necessary drivers from yours site. all things works fine but touchpad doesnt. while i was installing win7 i needed to use mouse connected via USB beacouse as i said touchpad didnt work. i installed synaptics drivers, tried double click on the left corner of my touchpad and it still doesnt work. i would like to know how i can fix this problem. can anyone help me?

my p/n XX964EA#AKD

22 REPLIES 22

‎08-01-2011 02:52 PM

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There should be a touchpad on off tap zone on the upper left of the touchpad, and a light to indicate it is on or off.

 

Page 9 of this document

 

Touchpad on-off.png

‎08-01-2011 03:21 PM

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as i wrote i tried double click at the small point. the light is off all the time- according to the instruction it should works. i dont know what is wrong with it. any other ideas?

‎08-01-2011 03:38 PM

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Did you use this latest driver

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

I noticed there were 2 different Synaptic drivers on the downloads page.

 

Here is the older version

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

‎08-01-2011 03:55 PM

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yes, i tried this verisions and the others from various sites. i'm afraid that sth is wrong with this device... can someone give me some tips? is it problem with device or drivers? i entered bios but i dont know what i can do here...

‎08-01-2011 05:53 PM - edited ‎08-01-2011 06:00 PM

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Does the trackpad pointing device show in Device Manager? any errors in there?

‎08-01-2011 06:03 PM

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in device manager everything is good. it is installed as Synaptics PS/2. after installation there isnt new icon in Start Menu or Task Bar for some touchpad configuration as for example after installation of graphic or sound drivers.

‎08-01-2011 06:16 PM

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Go to Mouse in Control panel and see it there is a Synaptics tab on the mouse software.

 

Have you rebooted since installation?

‎08-02-2011 05:48 AM

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yes i rebooted several times.

i dont have any synaptics tab in mouse software. i add print screens from my Mouse Software and Device Manager.

http://imageshack.us/g/64/nowyobrazmapybitowej2z.jpg/

‎08-02-2011 06:02 AM

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If it is under warranty I would send it in for repairs

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