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HP Recommended

Hi all

my presario cq60 111em  with built in webcam  now has a problem  when l launch youcam a message appears that the webcam is not reconised and I can not find it with the device manager,  wondered if the driver is missing any ideas.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Xorex,

 

OK  Ideas....

 

That link at the bottom of my first post has all the standard "fix" solutions...

 

Here's the skinny as I've learned it here on the forum:

 

Read, read, read...

This forum is full of webcam stories... You may find:  the software fix, if there is one, is usually in the driver update.  Go to the seach window and type "webcam".  Sort by date, if you like...

 

The Bios Caper:

Sometimes - apparently - there is a BIOS update that fixes it.  I'm not a fan of BIOS update unless it's indicated.  You must be sure to update your bios with YOUR bios update.  Get the BIOS update from your computer's website and not from someone else's link.   If you do that, you will be fine.  It may not fix your webcam, but at least you won't turn your computer into a fancy, expensive paper weight.  We have some very good HP experts here on the forum that can (and do) recommend BIOS links and they can be trusted - my point is to not use a link meant for someone else's computer unles that computer matches your computer EXACTLY.  If there is a BIOS update for your computer, it will be at your computer's website and you can track it down easily.  Again, it may or may not fix the webcam.

 

Loose Wires and other Woes:

The other thing that happens to these webcams is that they do sometimes just fail due to hardware.  It is sometimes the little wires that come loose.  If your notebook is no longer under warranty and you have the skill set to do it, you might consider taking apart the notebook and checking the wires.  This is not your average DYI job - it is another way to make a fancy, expensive paper weight if you don't know what you are doing.  On the other hand, it's not on the upper end of difficulty as repairs go.  Some notebooks have very good online hardware manuals, and there are some very good YouTube how-to videos out there on repairs.

 

Swat it:

There is one story (here in the forum) about someone who swatted his webcam into submission.  He doesn't recommend it and admits to anger management issues - it is a testament to the loose wire problem.  I bought a dv7t last summer and had to send it back for repair:  webcam came DOA out of the box.  Sad. 

 

Sneak Up on It

Sometimes it is the WAY in which the driver is loaded.  You might be able to trick it.  Try installing it from the SWSetup (the way you did this time) and that kicks it.  IF it's software, you might be able to NOW, delete it and then install the NEW one from the downloaded version.  NOT the SWsetup one again, the one from the website - DELETE the one you have.

 

Still balking?  Still hoping it's software?    Get into the Device Manager, Remove the driver - Delete it.

Clean the registry. Reboot.  Install the downloaded driver from the webpage.

=====================================================================================

Registry Cleaner – CCleaner (Select and install the free version):

http://www.piriform.com/ccleaner/download 

 

 

NOTES on Registry Cleaners:

Registry cleaners will usually do no harm – however, anytime you affect the registry with changes, you risk your system’s stability.  CCleaner does include the offer to make a backup of your registry prior to making any changes.

 

If you select to download and install another registry cleaner, please uninstall CCleaner.  One of these things on the system at a time is enough…

 

If a registry Cleaner does not offer to do a backup prior to making changes: be sure you EXPORT the registry manually PRIOR to using the cleaner.  If anything happens that you don’t expect, you will have an extra layer of protection on which to fall back.

 

IMO: Stay away from Registry Mechanic.  I had this on my systems – it has been cleansed, removed, deleted, and dropped in the Zeros bucket.  This is a Personal Opinion.

=====================================================================================

 

Give Up and Buy a Clip On:

I wrote a couple of posts on this angle.  HP makes a good one (don't buy their cheap one, it's a waste of plastic) - Logitec makes great webcams... there are others.   Just do it and move on...

 

 

If I come up with anything else useful and magic, I'll add it!

Good Luck!

 

It is my pleasure to assist.

 

Say “Thanks!” by clicking the Kudos Star to show your appreciation for the help.

Fixed?  Mark this Post “Accept as Solution” to help others find the answers.

 

Note: You can find “Accept as Solution” only on threads started by you.

 

 

 

Dragon-Fur

View solution in original post

8 REPLIES 8
HP Recommended

Xorex,

 

Try reinstalling the Driver: 

 

But, First:

Reboot your system and then

Try opening the Device Manager and "Scan for new hardware" - see if it find that webcam. 

 

 

 

At the very bottom is a Help Document you can look at - it's the "official" word on all things "webcam".  It may help and will give you some ideas of where next to look...

 

====================================================================================

 

In the notes below, since you don't have a webcam in your device manager, you can just ignore the bit about "deleting" your current webcam driver...

 

Install Webcam

 

Drivers control hardware connected to the computer (wired or wireless).

Software controls the programs that interact with the User.

The BIOS initializes, identifies, and structures, the computer during the boot process.

 

Remove the Current Driver:

If you are having issues with the current webcam driver, you may elect to remove it from the Device Manager. 

 

NOTE:  Do NOT remove any driver unless you have the means to replace it.  See the section on downloading the new driver.  Make sure you can download the new driver before you remove the old driver from your computer.

 

Control Panel > icon view > Device Manager > Imaging Devices >

Right-Click HP TrueVision HD (Webcam) > Uninstall > Delete

 

Download New Driver for your Webcam:

  • Go to the top of the HP forum page to Support and Drivers
  • Enter your Computer Model information, and then go to Software and Drivers...
  • Enter your Operating System in the Drop-down menu...  Scroll down
  • Look for category Software - Multimedia
  • Select the appropriate Cyberlink YouCam Software OR MediaSmart Webcam Software – if available for your system
  • Save the appropriate *.exe installation package on your computer

 

 

NOTE the name and the location - the *.exe file will likely save to "Downloads “

  • Install the Software / Driver installation package:  If you have ‘Admin’ control, you may highlight the package(s) and “double-click” to install, else Right-Click, Select ‘run as Administrator’ and install.

NOTE:  There is sometimes a lot of information at the computer’s website.  Be sure to take an extended look at what’s available.

 

Help Documents:

Connecting and Fixing Webcam Issues

 

=====================================================================================

 

It is my pleasure to assist.

 

Say “Thanks!” by clicking the Kudos Star to show your appreciation for the help.

Fixed?  Mark this Post “Accept as Solution” to help others find the answers.

 

Note: You can find “Accept as Solution” only on threads started by you.

Dragon-Fur

HP Recommended

Hi  HP  Team,

I downloaded  Cyberlink youcam from the HP website,  but during installation a message appeared  "webcam no device detected" the installation then self aborted, do you think the webcam is broken?  but I still can not find a driver.

 

HP Recommended

Update I have managed to download the driver for the webcam   it is in a C:/set up...............Folder  but not showing in device manager any ideas?

HP Recommended

Xorex,

 

OK  Ideas....

 

That link at the bottom of my first post has all the standard "fix" solutions...

 

Here's the skinny as I've learned it here on the forum:

 

Read, read, read...

This forum is full of webcam stories... You may find:  the software fix, if there is one, is usually in the driver update.  Go to the seach window and type "webcam".  Sort by date, if you like...

 

The Bios Caper:

Sometimes - apparently - there is a BIOS update that fixes it.  I'm not a fan of BIOS update unless it's indicated.  You must be sure to update your bios with YOUR bios update.  Get the BIOS update from your computer's website and not from someone else's link.   If you do that, you will be fine.  It may not fix your webcam, but at least you won't turn your computer into a fancy, expensive paper weight.  We have some very good HP experts here on the forum that can (and do) recommend BIOS links and they can be trusted - my point is to not use a link meant for someone else's computer unles that computer matches your computer EXACTLY.  If there is a BIOS update for your computer, it will be at your computer's website and you can track it down easily.  Again, it may or may not fix the webcam.

 

Loose Wires and other Woes:

The other thing that happens to these webcams is that they do sometimes just fail due to hardware.  It is sometimes the little wires that come loose.  If your notebook is no longer under warranty and you have the skill set to do it, you might consider taking apart the notebook and checking the wires.  This is not your average DYI job - it is another way to make a fancy, expensive paper weight if you don't know what you are doing.  On the other hand, it's not on the upper end of difficulty as repairs go.  Some notebooks have very good online hardware manuals, and there are some very good YouTube how-to videos out there on repairs.

 

Swat it:

There is one story (here in the forum) about someone who swatted his webcam into submission.  He doesn't recommend it and admits to anger management issues - it is a testament to the loose wire problem.  I bought a dv7t last summer and had to send it back for repair:  webcam came DOA out of the box.  Sad. 

 

Sneak Up on It

Sometimes it is the WAY in which the driver is loaded.  You might be able to trick it.  Try installing it from the SWSetup (the way you did this time) and that kicks it.  IF it's software, you might be able to NOW, delete it and then install the NEW one from the downloaded version.  NOT the SWsetup one again, the one from the website - DELETE the one you have.

 

Still balking?  Still hoping it's software?    Get into the Device Manager, Remove the driver - Delete it.

Clean the registry. Reboot.  Install the downloaded driver from the webpage.

=====================================================================================

Registry Cleaner – CCleaner (Select and install the free version):

http://www.piriform.com/ccleaner/download 

 

 

NOTES on Registry Cleaners:

Registry cleaners will usually do no harm – however, anytime you affect the registry with changes, you risk your system’s stability.  CCleaner does include the offer to make a backup of your registry prior to making any changes.

 

If you select to download and install another registry cleaner, please uninstall CCleaner.  One of these things on the system at a time is enough…

 

If a registry Cleaner does not offer to do a backup prior to making changes: be sure you EXPORT the registry manually PRIOR to using the cleaner.  If anything happens that you don’t expect, you will have an extra layer of protection on which to fall back.

 

IMO: Stay away from Registry Mechanic.  I had this on my systems – it has been cleansed, removed, deleted, and dropped in the Zeros bucket.  This is a Personal Opinion.

=====================================================================================

 

Give Up and Buy a Clip On:

I wrote a couple of posts on this angle.  HP makes a good one (don't buy their cheap one, it's a waste of plastic) - Logitec makes great webcams... there are others.   Just do it and move on...

 

 

If I come up with anything else useful and magic, I'll add it!

Good Luck!

 

It is my pleasure to assist.

 

Say “Thanks!” by clicking the Kudos Star to show your appreciation for the help.

Fixed?  Mark this Post “Accept as Solution” to help others find the answers.

 

Note: You can find “Accept as Solution” only on threads started by you.

 

 

 

Dragon-Fur

HP Recommended
Thank you. The shutting down, removing all connections, and the battery, reconnecting the battery & restarting worked for me! The link of 'Connecting and Fixing Webcam Issues' was most helpful.

Imaging device icon & HP webcam can again be seen now under Device Manager.

May God bless you. Kind regards

drssqta
HP Recommended
After downloading a new driver and cyber-link you-cam software webcam still not working so took your advice and bought a clip on now working OK THANKS
Xorex
HP Recommended

Oh, well.  I am glad you have a solution.

 

If you ever need to take apart that hardware for any reason, do take a look at the little wires -- sometimes it is just a matter of reconnecting things.  Also, if you ever do send in the system for other types of repair, have them look at the webcam -- it is not an expensive repair when you already have the unit apart and you could go back to using the onboard camera. 

 

Finally, all things being equal,  go back and check on it once in a while -- it is a webcam, depending on what is wrong with it, it may recover.  These things are notorious  - they can work for years, or suddenly go sideways.

 

Happy Computing!

 

 

Dragon-Fur

HP Recommended
Thanking you for all your help Dragon-Fur I will keep a check on the on board camera to see if it will recover if any repairs are carried out I will check for loose connections,
Kind Regards, Xorex
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