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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- HP Support Community Knowledge Base
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- Notebooks Knowledge Base
- Lost or stolen laptops and PCs
Finding, Locking, Recovering lost or stolen PCs
If your laptop or PC has been stolen there are a number of things you can do.
Many laptops come with built-in location tracking features. For example, Apple's Find My Mac and Windows' Find My Device allow you to track your laptop's location if you've enabled these services beforehand. This method only works if the stolen laptop is connected to the internet. You may also be able to lock your device. Windows 11 PCs the location tracking is enabled.
Finding (Official Microsoft)
Unless you disabled the "Find My Device", go to https://account.microsoft.com/devices and sign in. Select the Find My Device tab. Choose the device you want to find, and then select Find to see a map showing your device's last known location.
Locking (official Microsoft)
Find and lock a lost windows device
Recovering Files (official Microsoft)
If your PC is stolen you may be able recover any document that OneDrive is backing up
Log into your OneDrive account. Use the same credential that you registered windows with. You can obtain any documents that you saved in the cloud. |
Identifying Your Property (Windows Central)
HP has serial numbers that can be used to identify the system. Even if the serial number is no longer visible or readable, the BIOS can show the serial number. If you have a Microsoft account the serial number of your PC is recorded and can be obtained there.
How to enable Find My Device
Protecting your property (HP Official)
If you have any version of TPM you can easily enabled BitLocker to protect your disk drives or even flash USB drives as described in the HP document.
Be sure to keep a copy of the recovery key in a flash drive in the event the PC fails and you need to recover files from the bare drive using a USB-2/3 adapter.
You can also secure your system with a BIOS password but that is easily forgotten and also it is not as secure as BitLocker as many systems can have the BIOS password reset.
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Can HP help return a laptop to the rightful owner?
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That is outside of the scope of what HP does.
If you can find the laptop, getting it back is up to you as the laptop's owner.
Good luck!
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My laptop has Stolen, please help me out.
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