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Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
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Update HP Hotkey UWP Service

Hi all, HP has recently made an update softpaq available to fix errors related to theHP Hotkey UWP Servicefor the business ...

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HP Windows Support Center

Hi, If you have Windows 11 installed and an error message is displayed, we have some suggestions on how to resolve it. Below...

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How to fix Windows 11 issues via quality updates from MSFT - Applicable to PC and Print

Hi all, Fix Windows 11 issues or how to make sure you won’t miss out on quality fixes for Windows 11. In a continuous effor...

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CxUIUsvc (Conexant SmartAudio service) "processor in a high usage"

The problem with CxUIUsvc (Conexant SmartAudio service) using the laptop processor in a high usage. There some procedures co...

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Wireless Network Issues

Hey everyone, Hope you're all doing great!😁 It has come to our attention that some of you have been facing issues about wi...

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New Feature! Windows 10 Version selection option in Software pages

Great News! We have introduced a new experience in the Software download pages for select computing products. Using this new...

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Forgot or change password HP Support Assistant!

Hello everyone,1 - Changing the HP Support Assisant password: Please login to your HP Support Assistant account (HP account)...

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Updating your PC to Win10 v20H2

Once again, it's that semi-annual Update-the-PC-to-the-latest-Win10-version time.But this time, it is different -- in a sign...

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Tests and procedures performed on the HP ProBook x360 notebook.

1- Test performed on the HP ProBook x360 laptop offered by HP!Hello everyone,Professional Laptop HP - Update the BIOS manuall...

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HP Sure View App Is not supported on this device - Windows 10 2004 (20H1).

Hello everyone,I have the message below with my HP ProBook x360 435 G7 since I upgraded to Windows 10 version 2004. When I l...

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Getting older builds of Windows 10 from Microsoft

You are using a PC that has Windows 10 on it, but it has become corrupted for some reason and while you know that you can re...

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Preparing a used HP notebook for resale

You've seen the new, light as a feather, fast as lightening, laptops and you want one -- but you need to sell your old one, ...

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Are you Back to the Office?

I have to admit, I really do miss going to the office. The HP campus in Houston is brand new and state of the art. It was de...

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Updating your laptop to Windows 10 v2004 -- May 2020 Update

Twice a year, Microsoft comes out with a major Feature Update and 2020 is no exception. This year, the first of these is the...

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HP Diagnostics solutions to help you resolve your PC issues with ease.

Learn how to identify and resolve common issues with your HP PC with the help of our various automated solutions including d...

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Power ON – No-Display Issue

Here are two methods that we can try to fix "Power ON – No-Display Issue" Issue. Method 1: Release the electrostatic charge1....

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HP laptops - Sleep mode issues in Windows 10 or Windows 11

Symptoms The computer Does not go into sleep mode, Does not wake up from sleep mode Wakes up from sleep mode unexpectedly T...

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Print & PC Cleaning Guidance from Steph and Bill -- HP How To For You

Check the latest HP How To For You video from@ibfrenchyand@SE_Video for tips on how to properly clean your HP PC & print dev...

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Are you working from home too? Let’s figure it out together.

Hi there! While some of my HP colleagues in Asia have been dealing with the Covid-19 pandemic since before the Lunar New Yea...

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My WebCam does not seem to work. What can I do ?

Question My WebCam does not seem to work. What can I do? Answer The first troubleshooting step you should try is to re...

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How to disinfect your PC or printer to prevent transmission

Hi! HP recently released guidance for cleaning your HP products in light of current COVID-19 concerns. Please review the inf...

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Camera not found on HP Spectre x360 or HP ENVY (0xA00F4244 or Black Screen)

Symptoms (Case A)When opening up the Windows 10 Camera application, the message"We can't find your camera"with error code 0xA...

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Manually Updating the Latest HD Graphics Driver from Intel...6th - 10 Gen Core Processors

This article will explain how to update the Intel HD graphics driver on the above platforms to the latest driver directly fro...

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Testing for Hardware Failures

HP provides diagnostic software for testing hardware components on your computer and confirm hardware failures. Start with ...

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New notebook running slow

New notebook is running slow. When purchasing a new notebook and after getting it up and running it might be running slow du...

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Clock is showing wrong time

The clock is showing the wrong time This basically deals with the problem when your PC is showing the incorrect time in Win...

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Windows 10 v1903 and Reserved Storage

In January, Microsoft announced a new feature that would come with Windows 10, v1903 -- Reserved Storage.According to Microso...

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Recovery in Windows 10

Hey y'all, HP has had a number of different recovery strategies for our PCs over the years, often changing significantly de...

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Updating Windows 10 OS on an HP Stream with 32 GB eMMC memory

Question My HP Stream with 32 gig eMMC storage is full and I can't update it. What can I do? Answer I had earlier posted a j...

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I lost my HP computer. Can HP help me find or track it ?

Question I lost my HP computer. Can HP help me find or track it ? Direct Answer HP as a vendor cannot assist you in fin...

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