• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎11-14-2011 08:48 AM

HP Recommended

I have a Soundstation 2201-03308-001.   

The issue is, when I call our conferencing service and press a digit the service hears it as two digits.  For example if I press '3' the service hears '33'.   Is there a setting that can help this?

 

Ralph

2 REPLIES 2

‎11-14-2011 10:02 AM

HP Recommended

Found the problem.  Had the user call me and then press a digit.

What I heard was the digit and then an echo of the digit from the surrounding room.

Putting the phone on mute while dialing resolved the issue.

 

Ralph

Was this reply helpful? Yes No

‎12-27-2011 09:59 AM

HP Recommended

I would say that is more of a work-around than actual fix.  The phone's echo cancellation should actually prevent that from happening.  Are you using external speakers or anything like that?

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.