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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-30-2021 10:48 PM

HP Recommended

Hi, I got a problem with my Soundstation2, sometimes a "Bee Bee Bee" sound come out when I having a call

Please refer to below link or video showing the problem

https://drive.google.com/file/d/1D4tEIniQVWV-_Ont91lB2hPEjQnUHbv8/view?usp=sharing

(view in My Videos)

Any ideas to solve it? 

Thank you!

 

1 REPLY 1

‎08-31-2021 12:29 AM

HP Recommended

Hello @CK_UAT ,

 

Welcome to the Poly Community.

You have not told us if this is a brand new unit or how long this issue has been going on. Is this always around the same time or any other indicator? Is this a PSTN line or a PABX extension and could it be as simple as a 2nd caller trying to call the extension? Have you worked with who provides the line?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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