Soundstation 2

[Anonymous]

Soundstation 2, the top lights are blinking non-stop and the unit it beeping (non-stop) with a "NO ID MESSAGE 1" on the display.  

- We have unplugged the power and gone through all the menu options

Any advice on how to fix this?

[SteffenBaierUK]

Hello @teleco,

welcome to the Polycom Community.

Its always useful to tell us a bit about the history of a unit:

• Is this  a brand new out of the box unit?
  or 
• Is this an old unit only developing this issue now?
  or
• Did you purchase this unit 2nd hand?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

It's was bought brand new about 3 months ago and the problem just started.  None of that info is relavant at all.  I have seen several posts with people complaining of the same exact issue and no one from Polycom has posted a way to fix the problem.  How does one fix this problem?

[SteffenBaierUK]

Hello @teleco,

A quick search engine search or community search does not show any same or similar issue.

The next step is a RMA as I never seen such error in my 10 years with the company.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

I took me 5 seconds to find other posts with the same problem.

https://community.polycom.com/t5/PSTN/Polycom-Soundstation-2-no-id-message-1/td-p/90663

https://www.sid-caesar.com/q4696646_polycom_soundstation2_ex_no_id_message

[SteffenBaierUK]

Hello @teleco,

as stated in my original reply I did not spend too much time on this as most likely this requires an RAM.

Stating the above I reached out internally to see if we have seen this within Polycom support.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

I have the SAME ISSUE. Worked one week. Then next week It failed to registor. No one has addressed this issue!!

[SteffenBaierUK]

Hello @huskerswon,

welcome to the Polycom Community.

I am unable to follow your post as you state your unit fails to register but as this is an analog phone I fail to understand how this would register anywhere.

Your reply implies its a SIP phone which we do not discuss here.

Please provide more details or if you really have the same issue as the original poster get this into support so we can analyze this.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services