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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-30-2018 05:49 PM

HP Recommended

the Issue with the Polycom 2w is when the call off hook button is pressed to do a call out there is a ton of interefernce and no dial tone, it is really loud and piercing.  I checked all connections and the pairing base is fine. we get the bong when the unit is rebooted and it syncs to base fine.  the three leds light up.  i confirmed the phone cord Rj11 is fine. Rebooted the Audio codes ATA and even did hard shutdown of the unit.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-03-2018 02:10 AM

HP Recommended

Hello rbrand1,

welcome to the Polycom Community.

It is always useful to tell us a bit about the history of this unit:

 

  • Is this brand new or used?
  • If used did you purchase this used or have you had that for a while?
  • When did this start ?
  • Does it make the noise even without a line connected?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-03-2018 02:10 AM

HP Recommended

Hello rbrand1,

welcome to the Polycom Community.

It is always useful to tell us a bit about the history of this unit:

 

  • Is this brand new or used?
  • If used did you purchase this used or have you had that for a while?
  • When did this start ?
  • Does it make the noise even without a line connected?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.