• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎11-18-2011 03:56 PM

HP Recommended

The other end can barely hear us. It has always been pretty bad but since our move it got worse.

The room is a bit bigger but we are in an alcove so I do not believe that the room itself is the cause.

Anyone have any ideas on how I may solve this issue? The equipment is barely one year old. Thanks.

1 REPLY 1

‎12-27-2011 08:48 AM

HP Recommended

That particular conference phone only has an effective mic range of about 7 feet.  After 5 feet or so, there would be a noticable drop in volume.  How far are you from the phone?

 

Also, excessive background noise such as fans or even the HVAC system in the room can effect the echo cancellation on the phone which can limit the range of the mic below what it normally have.  You could try taking it into a different room and testing to see if you notice a difference.

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.