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03-15-2023 08:59 AM
We have been having this ongoing issue for more than a month now.
When trying to access devices in PDMS, we get an error "Device Information is not accessible at this time. We are aware of the issues and are working it"
This is not for all devices, just some. But it has been going on so long, does anyone know about this and when it may be fixed?
03-15-2023 10:22 AM
Hello @thetallestguyyouknow ,
Welcome back to the Poly Community.
The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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